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glabrador

Processing Error Auto Scanning USB Drive

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When a USB drive is first plugged in, driver gets installed, KES scans quickly (about 20 sec) and it works fine but if it's ejected then plugged in again to the same port, scan runs longer (about 5 min) then throws a processing error like the one below and the drive would be inaccessible--shows "Folder is empty" in Windows Explorer even though it isn't. The drive shows up as a removable drive, online, healthy and assigned a drive letter in Disk Management but when the scan finishes it changes to "Unallocated".

Same error is produced with or without pf3064 and whether action is set to Quick or Detailed Scan.

Quote

9/13/2017 3:06:11 PM    Processing error    G:\Data\16-17\6Sp-Atomic Structure and Periodic Table.doc    Processing error    Read error    AD\user

Product:    Kaspersky Endpoint Security 10 for Windows (Workstation protection)
Version:    10.3.0.6294
Operating system:    Microsoft Windows 7 x64
 

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Hi,

Please provide us with GSI report from that host and with KES traces collected during both scans. Please specify the time of the begginnig of each scan.

Please use any file sharing resource to upload data and provide us witha link.

Thank you!

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