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This section is for bugs and scenarios related to problems with remote management via Kaspersky Security Center 10.

Important

Kaspersky Endpoint Security 11 for Windows is compatible only with Kaspersky Security Center 10 SP3 and won't work with previous versions of KSC.

Please indicate the following when reporting a bug:

Subject: a brief description of the issue in the topic subject (topics with senseless subjects like “Impressions”, “a question” or “bug” will be deleted)

Test environment: name and version of the issuing operating system

Build number:

Scenario: a step-by-step guide on how to reproduce the issue

Actual result:

Expected result: the expected result.

Notes:

When you are describing a bug, try to remember when it appeared, what was going on before it appeared, and how you dealt with it.

Once you submit a bug report, some additional data may be required.

Kaspersky Lab specialists may request the following:

1. Trace files generated when reproducing the issue – files containing a log of all activity of KES components. These may help the developers to pinpoint and eliminate the bug.

2 GetSystemInfo (GSI) report.

3. Kaspersky Security Center 10 trace files.

4 Screenshot.

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