Jump to content
ZedanG

Failed to import data from browsers issue

Recommended Posts

Hello there,

I've KPM premium version installed in windows 10 version 1703

The problem is

when I try to import my passwords from google chrome he gives me only one site login credential.

And Firefox he gives me an errorKPM.JPG.d75b46084be5120a4479fd18e68d2b3d.JPG that I attached for your reference.

Share this post


Link to post

Hello there,

I've KPM premium version installed in windows 10 version 1703

The problem is

when I try to import my passwords from google chrome he gives me only one site login credential.

 

And Firefox he gives me an error" failed to import logins and passwords from the browser.an error occurred during data import.I attached for your reference.

KPM.JPG

Share this post


Link to post
2 hours ago, ganman said:

when I try to import my passwords from google chrome he gives me only one site login credential.

:rolleyes: Start troubleshot the issue with these steps: 1) Can appears silly but clear the Chrome cache and click

the Refresh button >>Next disable the KPM extension and close chrome & restart it again >>Re-Enable

the KPM extension & import the passwords now - Any better..? : if fails Kaspersky may block them

 

2 hours ago, ganman said:

And Firefox he gives me an error" failed to import logins and passwords from the browser.an error occurred during data import.I attached for your reference.

Repeat steps outlined above for this browser too: 2) Assuming you check that "FFox browser" was selected when

carry out the -Import task-  But in case something was stuck: Open KPM-MainPage >>Goto lower right screen

corner >>click the 3-Horizontal lines icon >>From context menu >>click Settings >>on the Import from

browsers >>select Mozilla Firefox and click Import again..Hope this time work out - Post back

 

Share this post


Link to post

thanks for response 

unfortunately, I did this steps before but with no luck 

Share this post


Link to post
3 minutes ago, ganman said:

thanks for response 

unfortunately, I did this steps before but with no luck 

Thanks for posting back : Please contact Technical Support thru this

Link: https://my.kaspersky.com/support/home - Descibe the issue

and send the screenshot too or any other Info..requested :rolleyes:

Share this post


Link to post
On 22/08/2017 at 11:10 PM, ZedanG said:

thanks for response 

unfortunately, I did this steps before but with no luck 

Hi ZedanG

Did you get a result from Support as I have the same 2 issues?

 

Share this post


Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×

Important Information

We use cookies to make your experience of our websites better. By using and further navigating this website you accept this. Detailed information about the use of cookies on this website is available by clicking on more information.