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MattElect

Application being blocked!

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I cannot seem to get the application "Slack" to work through Kaspersky. As soon as I turn off the protection, the application connects. 

I have made exclusions for the application itself(which resides in the appdata folder for the user instead of the program files), the updater, and the website it connects to(not sure if this actually does anything) and still cannot get the application to work while Kaspersky is running. 

Kaspersky.PNG.9bd26fea65104f1577e98bf9024b8b53.PNG

 

Any suggestions? 

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Hi,

Please specify only filename of that app instead of specifying full path to it with variables.

Please inform us about result.

Thank you!

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On 8/2/2017 at 4:47 PM, Nikolay Arinchev said:

Hi,

Please specify only filename of that app instead of specifying full path to it with variables.

Please inform us about result.

Thank you!

Do you mean just do "slack.exe"?

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On 8/4/2017 at 8:49 AM, Ivan.Ponomarev said:

Hello!

Yes, this is exactly, what is meant. 

Thanks!

I tried this and the application is still being blocked. 

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On 8/7/2017 at 0:48 PM, Konstantin Antonov said:

Hi,

Could you please specify versions that you use.

Thank you!

Endpoint Security 10.2.5.3201(MR3) and the Security Center version where we're setting the exception in the policy is 10.3.407.

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Hi,

Thank you for that info!

Please provide us with an export of active policy which is applied to that particular host.

Thank yoU!

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Thank you for that info!

For further investigation please provide us with KES traces collected while you are running the application.

Make sure it`s blocked and turn off traces.

Please use any file sharing resource to upload traces and provide us with a link.

Thank you for cooperation.

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Hello!

Please try to install the patch pf1885. 

You can get it via the incident at companyaccount.kaspersky.com

Thanks!

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We are using Kaspersky Security Center to manage the workstations. Should I install this patch where the security center is installed, or on individual clients?

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This patch did not change anything. The program works on some computers running under the same policy, just not others. However, as soon as I disable Kaspersky, it works fine. 

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Hi, when I run this, the command prompt comes up and exits in about 2 seconds. I read I'm supposed to type logfile to log the results however I cannot type it before it ends and it doesn't respond to anything. 

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Hi,

Thank you for that info!

For further investigation please provide us with one more set of traces(please use previously described scenario) with the patch installed.

Thank you!

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