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fireman0174

Certificate Authenticity issue

4 posts in this topic

Posted (edited)

This issue is in regard to a MacBook Pro (2014-2015). OS is El Capitan 10.11.6.

Kaspersky Internet Security is installed and running.

I'm getting very frequent pop-up messages that state "..... cannot verify the certificate authenticity of xxxxxx". Sometimes I'll get 9-10 right after the other. 

I've attached a screen shoot of an example. In this case it shows "vast.bp3866969.btrll.com".

1: So what do these pop-ups mean to me?

2: Is this of concern?

3: What can I do to stop these very annoying pop-ups?

In advance, thanks.

 

596b6330636e2_Kasperskyerror.jpg.6c0679802690b4b3daeea3a0bd8c7c1f.jpg

Edited by fireman0174
Rewritten for clarity.

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Hello,

1) Try to install default settings for SSL scan in preferences of our product. (Do not use "All" checkbox)

2) Then turn off our product (Quit button) and start the /Applications/Utilities/Terminal and execute command:
sudo rm -rf /Library/Caches/com.kaspersky.kav/PersonalCertificates/*  

Restart Mac and check problem.

 

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Posted (edited)

11 hours ago, D. said:

Hello,

1) Try to install default settings for SSL scan in preferences of our product. (Do not use "All" checkbox)

2) Then turn off our product (Quit button) and start the /Applications/Utilities/Terminal and execute command:
sudo rm -rf /Library/Caches/com.kaspersky.kav/PersonalCertificates/*  

Restart Mac and check problem.

 

Here's the "Protection" tab. I assume this is the tab I should be in, but it doesn't fully match what you have written in #1.

I'm also a little over my head from a knowledge standpoint, so please bear with me. The picture below is a snapshot of it's current state, nothing has been modified.

 

596d42d80422e_ProtectionTab.jpg.b4034531dcf6981b278577f0b5f17237.jpg

Edited by fireman0174

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Hi,

 

Ok. All right. Then please use step №2 from my post.

 

Please send request to Kaspersky Lab Support: https://my.kaspersky.com (if the problem persists)

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