Jump to content
  • Announcements

    • Rodion Nagornov

      Долгое сохранение сообщений || Delays while posting   09/20/2017

      По техническим причинам возможно визуально долгое отправление сообщений на форуме. Фактически ваше сообщение публикуется мгновенно - долго отрабатывает графика. В случае подобной ситуации, пожалуйста, сначала обновите страницу (F5) и проверьте, появилось ли ваше сообщение. Не пытайтесь сразу отправить его заново.  || Due to some technical reasons visual delays are possible while message sending. Actually your message is published immediately - just interface works long. In such case, please, do not re-send your message immediately! Press F5 to reload the page and check if your message/topic is published.

Recommended Posts

1 hour ago, mzup said:

Please describe the utility's behavior as suggested earlier. Did the drivers get removed in Safe Mode? Are the files still present in the "drivers" folder?
Are you accessing the system locally or using remote desktop to perform these steps?

Thank you.

Screenshot_241.png

Share this post


Link to post
Share on other sites
mzup   

As I showed in screen shot earlier there are no drivers in drivers folder. This is all that shows in there for any file starting with K

The remover ran through without issue and said completed and to reboot.

All is being done locally.

Share this post


Link to post
Share on other sites

Hi,

Could you please provide us with a screenshot of "net stop klif.sys" output?

Please run it using cmd with administrator privelegies.

Thank you!

Share this post


Link to post
Share on other sites
6 hours ago, mzup said:

Did it. Still failed. Here another GSI log.

http://www.filedropper.com/gsi6lgeres-pcmzup07182017125616

 

 

The GSI log keeps showing that KES drivers are running despite actually having been deleted. However, this may not be the root cause of the failure.

Please specify if Windows Defender on the host is being disabled using GPO, and whether only one computer is affected by this issue.

Thank you.

Share this post


Link to post
Share on other sites
mzup   

Yes it was. I have done everything you wanted me to do the way you wanted it done. Am I at the highest support level here? I got 4 system that does this. I am surprised no other company has never had this issue.

Share this post


Link to post
Share on other sites

Hi,

To fix the issue please make sure that Windows defender is running. Please re-configure GPO if necessary.

Once Windows defender is running start KES installation once again.

Please inform us about result.

Thank you!

Share this post


Link to post
Share on other sites

I Think it is not a Kaspersky problem. Long ago my colleague got the same issue but they tried this method here and they told me that the issue is regarding about my
directories.

try to reset the junction point of this folder c:\programData in cmd

cd c:\ProgramData
rd "Application Data" /Q
mklink /J "Application Data" "C:\ProgramData"

It might work but try to gave it a shot, we will see what will happen next.

Kindly regards. smile4.gif

Share this post


Link to post
Share on other sites

According to our R`n`D team you have to contact MS support to get rid of "Error 0x80004005"(up to log: "DisableWindowsDefender:  Failed to access local group policy. Error 0x80004005.")

Thank you!

Share this post


Link to post
Share on other sites
mzup   

Wow Finally got it. Replaced the gpt.ini in c:\windows\system32\grouppolicy folder and rebooted. Now it installed.

thanks for the help.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×