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keirsmith

Outlook 2013 slow - KES add-in

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When the KES Outlook add-in is enabled on Outlook 2013 it makes opening emails extremely slow.

 

We have disabled the Kaspersky Outlook Anti-Virus AddIn on various computers and the problem is resolved but we have 500+ computers this effects.

 

We have also disabled 'Mail Anti-Virus' in our KES10 Policy settings but it stays enabled on the computers after multiple restarts.

 

 

Version: 10.4.343

10.2.5.3201

 

 

thank you

 

 

 

 

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When the KES Outlook add-in is enabled on Outlook 2013 it makes opening emails extremely slow.

 

We have disabled the Kaspersky Outlook Anti-Virus AddIn on various computers and the problem is resolved but we have 500+ computers this effects.

 

We have also disabled 'Mail Anti-Virus' in our KES10 Policy settings but it stays enabled on the computers after multiple restarts.

Version: 10.4.343

10.2.5.3201

thank you

Hi,

 

You need create incident in CompanyAccount and request there pf1885.

 

Thank you!

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Hi,

 

You need create incident in CompanyAccount and request there pf1885.

 

Thank you!

 

What is this?

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It is a private fix that should fix your problem.

 

Thank you!

 

I do not have a login for CompanyAccount, how do I go around getting one?

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I do not have a login for CompanyAccount, how do I go around getting one?

 

Hello.

 

You can create an account by clicking the corresponding item on the welcome page.

PF's can only be provided via incidents there.

 

Thank you.

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Hello.

 

You can create an account by clicking the corresponding item on the welcome page.

PF's can only be provided via incidents there.

 

Thank you.

 

Where do I get a keyfile to register?

 

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Where do I get a keyfile to register?

 

You can find a keyfile in a license package that your receive from your reseller (the same as used to activate KES).

 

Thank you.

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