Can't install on Windows 10 [2250445]

[pgriffith]

I was running KART 1.1.24.0 successfully. Upon seeing there was a new version (1.1.31.0) I uninstalled, rebooted as asked, and then tried to install the new version.

 

I get the following error:

 

Service 'Kaspersky Lab Driver' (klif) failed to

start. Verify that you have sufficient privileges to start system services.

 

I've disable my AV (Avast) and tried disabling all non essential services to no avail. ANd of course I am an admin, and have been on all failed machines.

 

I've tried installing previously on 2 other Windows 10 machines and received the same error (not mine) and my media center PC, which is still Windows 8, with only Defender as AV on it, same error there as well.

 

So I've had the same error on, Windows 8, Windows 10, and Windows 10 Creators Update, all fully up to date.

I tried the removal tool specifically made for KART to no avail as well.

 

Strange that 1.1.24.0 was running fine and has been since its release.

 

Any ideas?

[Nikolay Arinchev]

Hi,

 

Please provide us with GSI log from that host.

 

Thank you!

[pgriffith]

Hi,

 

Please provide us with GSI log from that host.

 

Thank you!

 

Is this the log you're after ?

 

Cheers

GetSystemInfoServiceLog.log

[Nikolay Arinchev]

Hi,

 

Please use that article to collect GSI log http://support.kaspersky.com/general/dumps/3632

 

Thank you!

[pgriffith]

Hi,

 

Please use that article to collect GSI log http://support.kaspersky.com/general/dumps/3632

 

Thank you!

 

The resulting file is 7.7MB, way too large to upload to your forum, what's your preferred way of receiving it ?

 

Cheers

[Nikolay Arinchev]

Hi,

 

Please use any file sharing resource to upload data and provide us with a link.

 

Thank you!

 

Hi,

 

Please use any file sharing resource to upload data and provide us with a link.

 

Thank you!

[pgriffith]

Hi,

 

Please use any file sharing resource to upload data and provide us with a link.

 

Thank you!

 

Hi,

 

Please use any file sharing resource to upload data and provide us with a link.

 

Thank you!

 

Ok, file is here GOOGLE DRIVE

 

Cheers

[Nikolay Arinchev]

Hi,

 

Could you please clarify if you run setup via "Run as administraror" installation completes successfully?

 

If not, please provide us with installation logs.

 

Thank you!

[Madalien]

I am having the same issue with installing on a Windows 7 machine. I installed successfully on 2 other W7 machines, but can't on any others now. :dash1:

[Nikolay Arinchev]

Hi,

 

Could you please provide us with installation logs?

 

Thank you!

[Madalien]

Hi,

 

Could you please provide us with installation logs?

 

Thank you!

 

 

 

 

 

<iframe src="https://onedrive.live.com/embed?cid=6B3FB48ABE4FA2B7&resid=6B3FB48ABE4FA2B7%211698&authkey=APz5-QiXXGGYO4s" width="98" height="120" frameborder="0" scrolling="no"></iframe>

[Madalien]

https://onedrive.live.com/embed?cid=6B3FB48...APz5-QiXXGGYO4s

 

 

 

This might be better

[Madalien]

This might be better

 

 

Any thoughts?

[Dmitry Eremeev]

Any thoughts?

 

Hello,

 

sorry for late response.

Bug 2250445 was submitted.

Thank you.