rcp

Kaspersky endpoint security causes battery drain

6 posts in this topic

Hello people,

 

An employee at the office has a Samsung Galaxy S7 runing the latest version of Kaspersky endpoint security from the Play Store (version 10.6.1.124).

After an hour the battery has drained 26%, from 100% to 74%. This happened after the installation of the app.

The back of the phne was more warh then normal use. Battery resource report in Android sais that Kaspersky uses the most cpu time, 17%.

 

We are using it in combination with the Kaspersky Security Center version 10.3.407.

Sync time is every 3 hours. On 2 testphones the battery consumption was 2 a 3 %.

 

Is this a bug or can we solve it?

Please help. Thanks in advance.

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Hello RCH,

 

We have the same problem here.

Anybody?

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Posted (edited)

hallo there!

the same accu probleme here

Edited by CarPas

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Hello people,

 

we have the same problem. I dont know how to fix this but maybe someone help this:

 

This problem happen when the task for new signatures starts. Here the task stuck at 25% and the device get very hot. I found in the reports that it looks like it only stuck at 25% if the task find new signatures.

 

If i try to stop the task kaspersky hang and i need to restart the device. After restart the device it has the latest signaturedatabase from kaspersky.

 

We have diffenrent devices but it looks like this problem only has Samsung devices.

 

Our Devices with this problem:

Samsung Galaxy S6 and S7 with Android Version 7

Samsung Galaxy Note 4 with Android Version 6

 

Kaspersky Version: Kaspersky Endpoint Security 10 Mobile 10.6.1.124

Tested it with Version 10.6.1.88 same problem...

 

 

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Hello people,

 

An employee at the office has a Samsung Galaxy S7 runing the latest version of Kaspersky endpoint security from the Play Store (version 10.6.1.124).

After an hour the battery has drained 26%, from 100% to 74%. This happened after the installation of the app.

The back of the phne was more warh then normal use. Battery resource report in Android sais that Kaspersky uses the most cpu time, 17%.

 

We are using it in combination with the Kaspersky Security Center version 10.3.407.

Sync time is every 3 hours. On 2 testphones the battery consumption was 2 a 3 %.

 

Is this a bug or can we solve it?

Please help. Thanks in advance.

 

Dear rcp,

Please check the newest version of our antivirus, KES for mobile 10 SP2 MR2, the battery drain issue shouldn't reproduce in it. You can download it from the Google play or from our website: https://products.s.kaspersky-labs.com/multi...rod_release.apk

Please, also take note that it was tested and thus is compatible only with the newest version of the administration server -- KSC 10 SP2 MR 1(10.4.343).

 

Best regards,

Alexandra

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