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Light Agent 4 does not connect to SVM [In progress]

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Hello,

we have installed LA 4 in Version 4.0.46.281 and svm.image_vmware_4.0.46.8060 via KSC 10.4.343 in our ESXi (vCenter 6) Environment. We are using Windows 7 32 Bit VMs and they show "No Connection to SVM". The SVMs are deployed via KSC Assistant for SVMs and they are activated and up-to-date.

 

I can ping the svm by name from the affected maschines... is there any log where i can check the svm connection?

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Hello,

we have installed LA 4 in Version 4.0.46.281 and svm.image_vmware_4.0.46.8060 via KSC 10.4.343 in our ESXi (vCenter 6) Environment. We are using Windows 7 32 Bit VMs and they show "No Connection to SVM". The SVMs are deployed via KSC Assistant for SVMs and they are activated and up-to-date.

 

I can ping the svm by name from the affected maschines... is there any log where i can check the svm connection?

 

Hello,

 

do you confirm that all available updates were installed in the virtual infrastructure according requirements ?

A VMware vCenter 5.1, 5.5, 6.0, or 6.5 server with all available updates must be installed in the virtual infrastructure to support deployment and operation of SVMs on VMware ESXi hypervisors.

http://support.kaspersky.com/ksv4la#requirements

Thank you.

 

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Yes we have all these requirements except VMware Horizon View 7 we are using version 6. But with LA3 already installed! I think that is not the solution for our problem. How can we check the svm connection from the client? Is there any log?

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Yes we have all these requirements except VMware Horizon View 7 we are using version 6. But with LA3 already installed! I think that is not the solution for our problem. How can we check the svm connection from the client? Is there any log?

 

Please check opened ports - http://support.kaspersky.com/13492

Thank you.

 

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The ports are open. We already have a LA3 environment WORKING - only the LA4 Env. does not work (see attachement) ... can you pls tell me how to check the svm connection logs? I have already asked two times for checking these log files... don't send me the default lvl-1 support questions. We already have opend a case 4 days ago... no answers ... the business solutions get worser support than the privat onces...

post-577919-1492068839.png

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The ports are open. We already have a LA3 environment WORKING - only the LA4 Env. does not work (see attachement) ... can you pls tell me how to check the svm connection logs? I have already asked two times for checking these log files... don't send me the default lvl-1 support questions. We already have opend a case 4 days ago... no answers ... the business solutions get worser support than the privat onces...

Hi,

 

Please provide your incident number.

 

Thank you!

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Still waiting.... :bravo: :bravo: :bravo:

Hi,

 

We apologize for such a long wait. We informed responsible specialist, please wait.

 

Thank you!

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Help me, I have 5 servers and 2 of them have the message no connection to svm, that message I have had for 2 days and I have not made any changes, they are servers with Windows 2016 and the hypervisor also Windows 2016. The agent installed in the 5 servers is : Kaspersky Security for Virtualization 4.0 Ligth Agent

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