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FMcGovern

For 'Report on Users of the Computers' - what is active? [In progress] [2164964]

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For the default report called "Report on Users of the Computers" which just shows how many active accounts are using a machine, what is the definition of active? Just if a user profile exists or if it's last modified date is X days old or?

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For the default report called "Report on Users of the Computers" which just shows how many active accounts are using a machine, what is the definition of active? Just if a user profile exists or if it's last modified date is X days old or?

 

Hello,

 

please state the exact versions of KSC server and network agents.

Thank you.

 

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I don't think that matters? The report has been the same in all versions.

 

But:

 

KSC: 10.4.343

KES: 10.2.5.3201

Agent: 10.3.407a

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I don't think that matters? The report has been the same in all versions.

 

But:

 

KSC: 10.4.343

KES: 10.2.5.3201

Agent: 10.3.407a

 

Please check a build of KSC server one more time.

Thank you.

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I've confirmed that KSC is 10.4.343.

 

Again, the version shouldn't matter. I'm simply asking what the definition of "Active Users" means on that report. Does it mean a profile exists or the profile has been logged into in the last 30 days or 90 days or what?

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I've confirmed that KSC is 10.4.343.

 

Again, the version shouldn't matter. I'm simply asking what the definition of "Active Users" means on that report. Does it mean a profile exists or the profile has been logged into in the last 30 days or 90 days or what?

 

Hello.

 

We have addressed this inquiry to product experts, in order to clarify the status criteria for users in the report. We will provide the information in this topic.

 

Thank you.

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Thank you. Any update to this question?

 

We asked the question one more time.

Thank you for your patience.

 

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Thank you. Any update to this question?

 

Question submitted to the developers as Issue 2164964. We will update this topic as soon as we receive a clarification on the subject.

 

Thank you.

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For the default report called "Report on Users of the Computers" which just shows how many active accounts are using a machine, what is the definition of active? Just if a user profile exists or if it's last modified date is X days old or?

 

According to the developer, "active" users are the ones currently logged in on the host.

"Inactive" are the ones who has logged in on the host at least once, but are currently logged out.

 

Thank you.

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According to the developer, "active" users are the ones currently logged in on the host.

"Inactive" are the ones who has logged in on the host at least once, but are currently logged out.

 

Thank you.

 

 

I don't think this is accurate. Some computers are showing 48 Active Users because over-time a lot have logged into the machine. However, 48 people are not currently logged in.

 

Here is a small snippet of our report:

 

4Np2C1t.jpg

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I don't think this is accurate. Some computers are showing 48 Active Users because over-time a lot have logged into the machine. However, 48 people are not currently logged in.

 

Here is a small snippet of our report:

 

4Np2C1t.jpg

 

Please specify some more details about the hosts listed here as an example. On the ones where every user is listed as active, what is the OS and Network Agent version?

The ones that list 4 users as active, is that accurate? What are the actual "currently logged in" layouts for them?

 

Thank you.

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Please specify some more details about the hosts listed here as an example. On the ones where every user is listed as active, what is the OS and Network Agent version?

The ones that list 4 users as active, is that accurate? What are the actual "currently logged in" layouts for them?

 

Thank you.

 

I can state with certainty that almost all of our machines only have 1 user logged in at a time. They are rebooted/shut down routinely.

 

The OS for those machines are Windows 7 and running Network Agent v10.3.407a.

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I can state with certainty that almost all of our machines only have 1 user logged in at a time. They are rebooted/shut down routinely.

 

The OS for those machines are Windows 7 and running Network Agent v10.3.407a.

 

Hello,

 

unfortunately, it's impossible to guarantee proper work in case KSC server version and agent version mismatch.

Please upgrade network agents.

Thank you.

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