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Add an .exe to safe list so can be installed - KSC 10 [In progress]

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Hi, The Application team install a safe .exe which keeps on getting blocked when they try to install. System Watcher pops up and asks to Disinfect with Restart or Do Not Run.

How do i add this to the safe list, the .exe not the programme (once installed)

 

KSC 10.2.434

 

Thanks

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Hi,

 

You can add this program into exclusions in the KES policy -> General protection settings -> settings -> trusted applications.

 

BR

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I'll try that.

Thanks

 

Hi,

 

You can add this program into exclusions in the KES policy -> General protection settings -> settings -> trusted applications.

 

BR

 

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Hi,

 

You can add this program into exclusions in the KES policy -> General protection settings -> settings -> trusted applications.

 

BR

Another option is to open an incident with your CompanyAccount and report it as a false-positive. If you go this route, they'd tweak their virus definitions so it does not falsely detect the file as a malware anymore and it also benefits other organizations that may be using the same file/app.

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