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KISCFG & SI module update error

7 posts in this topic

Posted (edited)

Kaspersky Update Utility showed "Update distribution completed successfully" But KIS 16.0.1.445g update failed with "KISCFG" and "SI" update error.It said the source didn't contain the needed files.After I switched the update source to the online servers,it could update without any issue.Then I tested on another PC,deleted the source folder and re-downloaded the whole update distribution,KIS gave the same error.

 

I checked the log and found this issue occurred yesterday just after KIS upgraded to Patch G.

 

Does the Utility miss some files,which should be snatched, on the update server?

Edited by Kai.T

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Please update updater.xml in /updates/bin/kuuc/.

 

Now KIS2016 log always showed this component "SI" failed to be updated from update distribution.But it showed "no need of updates" from online server.

 

At last I found there is no SI folder in update distribution because the Utility never downloads SI folder from the server.

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I confirm the existence of this problem.

 

When we perform an update of KAS 17.0.0.611 (d) from local repository prepared by KUU (Retlanslator), an error message appears - there is no module required to update: "KISCFG".

 

- but, when we perform an update of KAV 17.0(d) directly from Kaspersky servers there is no problem with mentioned "KISCFG" module.

 

 

BR

Tomek

 

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temporary fix:

edit Program Files (x86)\Kaspersky Update\Bases\updater.xml

 

      <element>
        <name>KasperskyAntiVirus_16_0_1</name>
        <version>16.0.1.445</version>
        <component>ADBU;APD;APU;ARK;BB;BLST2;CORE;DNT;EMU;HIPS2;IA;IDS;KAV16;KDB;KFPE;KSN;OSSL;
PARCTL;PAS5;QSCAN;SCO;SSA;SUPD;SW2;UDS;UPDATER;VKC;VLNS;WA;WMUF</component>
        <tree>index/u1313g.xml</tree>
        <App>KAV 16.0.1.445</App>
        <Arch>i386</Arch>
        <SysArch>i386;x64</SysArch>
      </element>

 

and replace with

 

<component>ADBU;APD;APU;ARK;BB;BLST2;CORE;DNT;EMU;HIPS2;IA;IDS;KAV16;KISCFG;KDB;KFPE;KS
N;OSSL;PARCTL;PAS5;QSCAN;SCO;SI;SSA;SUPD;SW2;UDS;UPDATER;VKC;VLNS;WA;WMUF</component>

 

The next update will download the missing files

Unfortunately updater.xml is overwritten again.

But the files remain on the local server and the clients (KIS2016) can download their signatures again without errors.

 

mfg

Thomas

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Posted (edited)

Same problem here. Everything was working fine with 2 months left on this years license. Decade long user. Update runs, but after 100% completed it still says "Databases are out of date". And it was a bear trying to get customer support or to log in here with existing account - I had to create another.

 

So you're saying if we just wait it out further updates will fix the problem? I'm not proficient tampering with code.

Edited by hopperace

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You only have to add KISCFG and SI under <component>.

Is not really difficult.

The files rarely change.

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Also,

 

Same problem here. Everything was working fine with 2 months left on this years license. Decade long user. Update runs, but after 100% completed it still says "Databases are out of date". And it was a bear trying to get customer support or to log in here with existing account - I had to create another.

 

So you're saying if we just wait it out further updates will fix the problem? I'm not proficient tampering with code.

You don't have to. Instead, two things: Please see: https://forum.kaspersky.com/index.php?showtopic=219110

 

And: Please see the small print that is located at the bottom of this message.

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