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puthearith070

Full scan malfunction on KES10 SP1 MR3 [Solved] [2062648] [INC000007412033]

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Hi,

 

I found a several of servers got status Malfunction on during running the task scan and immediately the Kaspersky interface disappeared and Kaspersky icon taskbar was also grey and showed message as "Service part of the program was unloaded from computer memory".

 

Is there something wrong on this version or else?

 

BR,

Thearith

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Hi,

 

I found a several of servers got status Malfunction on during running the task scan and immediately the Kaspersky interface disappeared and Kaspersky icon taskbar was also grey and showed message as "Service part of the program was unloaded from computer memory".

 

Is there something wrong on this version or else?

 

BR,

Thearith

Hi,

 

Please provide screenshot of the error and full GSI report (with event logs) from the problem machine.

 

Thank you!

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Hi,

 

Please provide screenshot of the error and full GSI report (with event logs) from the problem machine.

 

Thank you!

Hi,

 

During collection the GSI report also got that status as in attachment.

For the GSI report, I will send you by PM.

 

Thank!

post-483926-1486716954_thumb.png

post-483926-1486716959_thumb.png

post-483926-1486716968_thumb.png

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According to GSI log KES service crashed several times.

Were there any dumps created? If yes, please upload these dumps to any file sharing resource to upload GSI and provide us with a link.

 

Thank you!

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According to GSI log KES service crashed several times.

Were there any dumps created? If yes, please upload these dumps to any file sharing resource to upload GSI and provide us with a link.

 

Thank you!

Sorry, for the dump file creation I didn't yet enable from KSC policy.

I think I can enable this option and then reproduce the issue again and upload all to you.

 

Thank!

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Issue 2062648 has been submitted to our Devs.

We will update topic as soon as we get reply from them.

 

BR

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Hi,

 

Is it possible to collect KES traces simultaneously with crash dump?

You can find instructions in my signature.

 

BR

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Hi,

 

Is it possible to collect KES traces simultaneously with crash dump?

You can find instructions in my signature.

 

BR

Hi,

 

Please refer to below link that I have been enabled trace with dump files:

https://drive.google.com/drive/folders/0B8x...cVU?usp=sharing

 

As I remember, I installed this latest version by upgrading from previous version 10.2.1.23, so is there compatibility those versions?

 

Thank you!

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Please kindly let me know if the issue was found the solution.

 

Thank you!

 

Hello,

 

please create an incident in CA and ask pf1800 + pf1824 referring to issue 2062648

Thank you.

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Hello,

 

please create an incident in CA and ask pf1800 + pf1824 referring to issue 2062648

Thank you.

Hello,

 

I have requested already on INC000007412033.

I will let you know the result after deploy those private patches.

 

Thank you!

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Hello,

 

I have requested already on INC000007412033.

I will let you know the result after deploy those private patches.

 

Thank you!

 

Hello!

 

We will wait for the info.

 

Thanks!

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Hello!

 

We will wait for the info.

 

Thanks!

Hi,

 

I have deployed already, but the problem still persists.

You can find the detail GSI report and trace log.

https://drive.google.com/drive/folders/0B8x...U0U?usp=sharing

 

The problem can be solved by uninstall and then reinstall? if can, I will try to reinstall, because that server is important for protection!

 

BR,

Thearith

 

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Hi,

 

I have deployed already, but the problem still persists.

You can find the detail GSI report and trace log.

https://drive.google.com/drive/folders/0B8x...U0U?usp=sharing

 

The problem can be solved by uninstall and then reinstall? if can, I will try to reinstall, because that server is important for protection!

 

BR,

Thearith

 

Hello!

 

We transferred the info to the developers.

 

We do not have any info, if a re-installation can solve the problem.

 

We will inform you about any new solutions.

 

Thanks!

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Hello!

 

We transferred the info to the developers.

 

We do not have any info, if a re-installation can solve the problem.

 

We will inform you about any new solutions.

 

Thanks!

Hello,

 

Can I know the status of progress?

 

Thank!

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Hi,

 

We sent to you pf1879, please install it and try to reproduce the issue.

 

Thank you!

 

I have the same issue please help me

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