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asmerritt02

Problems with the internet with version 17

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Apparently my computer was automatically updated to version 17 on Christmas Day. Since then, I have had many problems with the internet both with Chrome and IE. Most pages are very slow now. Facebook will not function properly at all on Chrome. The chat keeps disconnecting and at the bottom left of the page it says waiting for error.facebook.com.

 

How can I delete 17 and go back to version 16?

 

Thanks! I am just a very frustrated home user!

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Welcome. Yes, please see links contained in the Important topics.

 

Kaspersky > Settings > Additional > Update > Do not download new versions.

 

 

Maybe better than reverting to older version: Possibly maybe Tech Support can have you try a newer version: Please contact Tech Support: https://center.kaspersky.com/

 

Please attach the following items to your Tech Support request:

 

a. Description of the issue.

b. Screenshot, as needed.

c. GSI

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Hi,

As well,

Not satisfied with 17 try this link for Kaspersky 2016.

https://support.kaspersky.com/12139

Do not save any settings on uninstall of Kaspersky 2017

When you install 16 refuse option when asked do you want update to latest version from 16 to 17

:supercool:

 

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Hello, @asmerriktt02

 

You have two choices: 1. Go back to 2016, 2. Keep in 2017.

 

According to what @xzz123 told me in PM, KL has update its product network driver "klneps.sys" in newest 2017 beta patch and 2018 beta, Now, It seems this issue will be solved in 2017 and 2018 in the future.

 

As we all do is that Waiting for the patch released if kept in 2017.

 

Regards.

Edited by Wesly.Zhang

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