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haamed

high CPU usage problem [2007526]

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Hi

I started using KART 2 days ago. I have Avira IS and Webroot SA installed on windows 7 sp1.

When I open lot's of Firefox pages, KART service (anti-ransom.exe) start using CPU about %50-%100.

In system tray I clicked on close and anti-ransome-gui.exe will closed. But when i looked at services (computer management), KART service (anti-ransom.exe) changed from Running to Stopping status and never stopped.

Error log Attached.AntiRansom.1.1.24.0_11.16_02.06_1216.SRV.rar

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This problem happened multiple times again :dash1: . It seems that nobody here want to solve this problem :aa: . no reply :angry: . no attachment download <_< . I uninstalled KART by kaspersky products remover :bs: .

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Hi

I started using KART 2 days ago. I have Avira IS and Webroot SA installed on windows 7 sp1.

When I open lot's of Firefox pages, KART service (anti-ransom.exe) start using CPU about %50-%100.

In system tray I clicked on close and anti-ransome-gui.exe will closed. But when i looked at services (computer management), KART service (anti-ransom.exe) changed from Running to Stopping status and never stopped.

Error log Attached.AntiRansom.1.1.24.0_11.16_02.06_1216.SRV.rar

 

Hello,

 

sorry for late response.

We need GSI report with event logs (System, Kaspersky and Applications), video of problem and product traces.

Thank you.

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Hello Dmitry :angry2:

I can not record video while my CPU usage is near 100% :ai: . So I take screenshots from important events.(Uploading in forum is another problem)

I installed KART 1.1.24.0 again :ao: and enabled tracing on recommend level.

I opened Firefox :wub: 50.1 without any pages. At the beginning, Firefox used 393MB of memory and KART used near 0% of CPU. (picture: 01)

01.jpg

 

I disabled Image loading and opened lots of pages. Firefox used 842MB of memory and KART used 0.73% of CPU. (picture: 02)

02.jpg

 

I enabled Image loading and reloaded a few pages. Firefox used 1.82GB of memory and KART used 0.01% of CPU. (picture: 03)

03.jpg

 

Until here KART had not any problems but when I reloaded a few other pages, KART started to use CPU about 90% :ak: , Firefox used 1.88GB of memory and CPU usage reached 100%.(picture: 04)

04.jpg

 

I closed Firefox but KART still was there and used all CPU time :ireful3: .(picture: 05)

05.jpg

 

After some minutes I disabled tracing (it's log file size was near 80MB :o ).

I started Getsysteminfo6.1 and after 2 hours finished :dash2: .(read again: TWO HOURS)(Program showed me, it need 10 minutes.)

I opened "Services" and the KART status was "Started".(picture: 10)

10.jpg

 

I closed KART in system tray by click on "Exit" option.(picture: 11)

11.jpg

 

I refreshed "Services" and the KART status changed to "Stopping" and CPU usage was 100% until I restarted my computer(forced to close KART).(picture: 12)

12.jpg

 

Logs and GSI report download links:

 

AntiRansom.1.1.24.0_00.15_11.36.logs.rar

 

GSI6_USER1-PC_USER1_01_15_2017_12_09_36.zip

 

If any files was uploaded incorrectly, post here to upload it again.

 

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Hello Dmitry :angry2:

I can not record video while my CPU usage is near 100% :ai: . So I take screenshots from important events.(Uploading in forum is another problem)

I installed KART 1.1.24.0 again :ao: and enabled tracing on recommend level.

I opened Firefox :wub: 50.1 without any pages. At the beginning, Firefox used 393MB of memory and KART used near 0% of CPU. (picture: 01)

01.jpg

 

I disabled Image loading and opened lots of pages. Firefox used 842MB of memory and KART used 0.73% of CPU. (picture: 02)

02.jpg

 

I enabled Image loading and reloaded a few pages. Firefox used 1.82GB of memory and KART used 0.01% of CPU. (picture: 03)

03.jpg

 

Until here KART had not any problems but when I reloaded a few other pages, KART started to use CPU about 90% :ak: , Firefox used 1.88GB of memory and CPU usage reached 100%.(picture: 04)

04.jpg

 

I closed Firefox but KART still was there and used all CPU time :ireful3: .(picture: 05)

05.jpg

 

After some minutes I disabled tracing (it's log file size was near 80MB :o ).

I started Getsysteminfo6.1 and after 2 hours finished :dash2: .(read again: TWO HOURS)(Program showed me, it need 10 minutes.)

I opened "Services" and the KART status was "Started".(picture: 10)

10.jpg

 

I closed KART in system tray by click on "Exit" option.(picture: 11)

11.jpg

 

I refreshed "Services" and the KART status changed to "Stopping" and CPU usage was 100% until I restarted my computer(forced to close KART).(picture: 12)

12.jpg

 

Logs and GSI report download links:

 

AntiRansom.1.1.24.0_00.15_11.36.logs.rar

 

GSI6_USER1-PC_USER1_01_15_2017_12_09_36.zip

 

If any files was uploaded incorrectly, post here to upload it again.

 

Hello,

 

please check the archive - AntiRansom.1.1.24.0_00.15_11.36.logs.rar ?

Is it damaged ?

Is it RAR5 ?

Thank you.

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Hello,

 

please check the archive - AntiRansom.1.1.24.0_00.15_11.36.logs.rar ?

Is it damaged ?

Is it RAR5 ?

Thank you.

Hello

I download it and it is not damaged. It is RAR5 and has a 5% Recovery Record for repairing.

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Hello

I download it and it is not damaged. It is RAR5 and has a 5% Recovery Record for repairing.

 

Bug 2007526 was submitted.

Thank you.

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