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pwjackson

Cannot activate on Android

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I have a three device subscription for Total Security. Have installed on Win 7 laptop, Win 10 desktop. Running trial version on Andoid and cannot activate. Error msg is "Unable to activate the app." Android version 4.1.2.

 

Help!

 

Phil

 

 

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Hi welcome to the forum.

Try installing Kaspersky internet Security from Google Play Store.

Use the same activation license key that you used for desktop and laptop.

:supercool:

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Hi welcome to the forum.

Try installing Kaspersky internet Security from Google Play Store.

Use the same activation license key that you used for desktop and laptop.

:supercool:

Thanks. Did not work.

 

Contacted Technical support and apparently my activation key has been annotated for PC only. There was a similar forum case (not the Kaspersky forum) from about the time I purchased my subscription that was resolved and the user reported Kaspersky recognized the issue and were resolving.

 

It was not clear why they did not fix mine. I am pursuing.

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