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I have had this issue for a long time with Kaspersky.

 

If you have it set to not make decisions for you, you get prompted a lot. No problem.

 

When you are prompted, you have the option to "remember my choice", but enabling this seems to do nothing. I frequently get prompted for the exact same thing after allowing. It will be the same app, PID, and request type.

 

Any ideas?

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The automatic mode is a golden rule set by KL specialists to balance speed / protection / and is ideal for non-tech savvy users. Without seeing what popup notifications you are getting its next to impossible to guess at what is going on. Is there a specific reason you had switched on the "interactive mode"?

 

Can you please provide a scenario listing exact steps and screenshots to illustrate it more clearly?

Edited by Whizard

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The automatic mode is a golden rule set by KL specialists to balance speed / protection / and is ideal for non-tech savvy users. Without seeing what popup notifications you are getting its next to impossible to guess at what is going on. Is there a specific reason you had switched on the "interactive mode"?

 

Can you please provide a scenario listing exact steps and screenshots to illustrate it more clearly?

 

 

 

I set it to interactive mode, because I want control.

 

I don't really have a concrete set of steps that can replicate it. It happens constantly, though, with many different apps. It will prompt me to allow for example, a system registry key to be created. I set to remember my choice, and allow. I am then greeted with the exact same prompt, maybe 4 more times in a row. Allow, allow, allow, allow.

 

It happens with internet traffic too.

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>>I set it to interactive mode, because I want control.

And that is what you get exactly as specified.

 

I am afraid without a concrete example its hard to guess what is going on. The rule of thumb if you are getting a prompt it happened for a reason. The program does indeed behave this way and sets a registry key multiple times. Internet traffic is more complicated as KIS does not simply work as a stop gap measure like traditional Firewall rules do. The logic behind it is a little bit more complicated.

Edited by Whizard

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>>I set it to interactive mode, because I want control.

And that is what you get exactly as specified.

 

I am afraid without a concrete example its hard to guess what is going on. The rule of thumb if you are getting a prompt it happened for a reason. The program does indeed behave this way and sets a registry key multiple times. Internet traffic is more complicated as KIS does not simply work as a stop gap measure like traditional Firewall rules do. The logic behind it is a little bit more complicated.

 

 

 

I understand that the program is trying to do these things, and that is why I am prompted.

 

Can you tell me what the "remember my choice" setting is for then? In my eyes, it should never prompt me about the specific program trying to do the specific task ever again.

 

What more data do you need for this to be a "concrete example"?

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First of all make sure you are running version 2017 -- 611 hot fix B. Next describe your scenario step by step (launch program A get popup B etc). You might want to reset the program settings back to default to avoid complications if you customized them somehow.

Edited by Whizard

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First of all make sure you are running version 2017 -- 611 hot fix B. Next describe your scenario step by step (launch program A get popup B etc). You might want to reset the program settings back to default to avoid complications if you customized them somehow.

 

 

 

I am running that version. I did a clean install a few weeks ago with fresh settings to see if it helped.

 

I feel like I have already described the scenario multiple times. Did I miss some important information?

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One very recent post is toast. Please use the Private Message to politely countermand a "not necessarily good blanket recommendation" that is posted by an extremely qualified forum leader. :)

 

 

This topic now continues where it was left off:

I am running that version. I did a clean install a few weeks ago with fresh settings to see if it helped.

 

I feel like I have already described the scenario multiple times. Did I miss some important information?

 

Next, we, politely without interruption, wait for the Primary Helper to reply. :)

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>>I feel like I have already described the scenario multiple times. Did I miss some important information?

You have stated that you believe there is a bug with "Remember Me" option.

We would like to help you, but first we need a step by step scenario to reproduce this problem.

http://www.softwaretestinghelp.com/how-to-...ducible-defect/

 

Of course if you wish to open an official Support Ticket with KL you can of course do that via https://center.kaspersky.com

Feel free to let us know which option works best for you.

Edited by Whizard

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>>I feel like I have already described the scenario multiple times. Did I miss some important information?

You have stated that you believe there is a bug with "Remember Me" option.

We would like to help you, but first we need a step by step scenario to reproduce this problem.

http://www.softwaretestinghelp.com/how-to-...ducible-defect/

 

Of course if you wish to open an official Support Ticket with KL you can of course do that via https://center.kaspersky.com

Feel free to let us know which option works best for you.

 

 

 

Have you even attempted to validate my issue? It would be very easy. I gave you the steps, you just don't want to hear me.

 

From my first email:

 

"...set to not make decisions for you"

 

subtext: run a program

 

"When you are prompted (for authorization), you have the option to "remember my choice", but enabling this seems to do nothing. I frequently get prompted for the exact same thing after allowing. It will be the same app, PID, and request type."

 

I believe that if you followed the steps I gave in my first message, you would get the exact same result.

 

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Please be specific about the program you are attempting to run, the popups you get from KIS.

Describe the behaviour you want to see vs. the behaviour of KIS is doing.

 

How to write defect “Steps to Reproduce”:

Be precise

Include exact data used during testing for easy reference

The steps have to be in the exact order

Mention pre-requisites when applicable

Do not write composite steps. For example: If the scenario requires user to save a document from Microsoft word, then it should be written as, ‘Open the File menu and click on save option’.

Always recheck your steps to reproduce on a new system, clearing all cookies and cache memory.

Make sure the sentences are short and unambiguous

An incorrectly written “Steps to reproduce” could not just jeopardize the validity of the defect but also involve a lot of time waste in terms of seeking out clarifications and answers regarding things that aren’t clearly mentioned.

Edited by Whizard

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@remsen50: I have the same problem with KIS2018. I use "interactive mode" and "when you are prompted, you have the option to remember my choice, but enabling this seems to do nothing". It is strange that only a few people seem to have that issue, e.g. here.

@Whizard: Well, I can only confirm what remsen50 said. I did a clean install of Win7, installed KIS201, and choose interactive mode. When I set a rule for a program, KIS seems to ignore that and keeps asking. The setting "apply always" does not have any impact.

 

 It seems like there is something messy with the default “prompt for action” I defined for “trusted” and the action "apply always" I choose when prompted. The default “prompt for action” seems to overrule my choice "apply always"...?

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Using Kaspersky Total Security, latest version fully updated.

I have same issue. I turned on interactive protection because it could not easily mark application as trusted - I compile multiple apps frequently, and the get scanned and deleted before I can set them as trusted. Even when I go into quarantine and restore them, they get deleted again before I can browse to them in exclusion. I have to either turn off protection while compiling, or turn off interactive protection.

Now when I get the manual prompt and select "Remember my choice for this sequence" and click Allow it doesn't remember the choice - next time I run same action it reports same warnings and waits to click Allow again.

image.png.cf544e1a4473b3f696dd8fbb02d16e2d.png

Please do not suggest I turn on Perform recommended actions automatically, as I want manual control when a new threat is detected, but expect my choice to allow or block to be remembered for the exact same process, group and run sequence if I check the Remember my choice for this sequence option.

I have been testing KTS for while now, and this is must have ability. If KTS can't correctly remember choices when running in interactive mode I will have to revert to another security solution.

Cheers

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>>I have to either turn off protection while compiling, or turn off interactive protection.

Or you can set an exclusion rule on per folder / verdict basis and avoid this hassle.

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And if they don't know about it, they cannot fix it. Open a ticket with KL directly via my.kaspersky.com this is just a user forum.

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I did that when I created this post a year and a half ago. Still not fixed. 

 

Between all the bad press and lack of support, I'll probably just move on. I don't think Kaspersky has the competitive advantage they once did. 

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If you can post the INC number of your request, I will pass it along to most appropriate team.

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