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This section is for bugs and scenarios causing installation and update problems.



Kaspersky Endpoint Security 10 SP2 for Windows is compatible only with Kaspersky Security Center 10 SP2 MR1 and won't work with the previous versions of KSC an AK.


Please indicate the following when reporting a bug:


Subject: a brief description of the issue in the topic subject (topics with senseless subjects like “Impressions”, “a question” or “bug” will be deleted)

Test environment: name and version of the issuing operating system

Build number:

Scenario: a step-by-step guide on how to reproduce the issue

Actual result:

Expected result: the expected result.




Give a detailed description of the issue and attach an (un)installation or update trace file.

Do not forget to indicate the build number and operating system name, a GSI report attached is even better.


Once you submit a bug report, some additional data may be required.


Kaspersky Lab specialists may request the following:



1. Trace files generated when reproducing the issue;


2. GetSystemInfo (GSI) report.


3. Screenshot.


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