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sabre185

Fully remove this tool [In progress] [1887585]

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Hi,

I have tried to uninstall this tool and removal was incomplete.

 

Now I cannot remove it or re-install it to try and remove it again.

 

Please advise.

 

Thanks

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Yes it says setup interrupted, cannot continue and reinstall says account exists, cannot proceed with setup.

I did start a case with Kaspersky tech support number

Kaspersky Lab Technical Assistance - ID INC000006800012

 

and provided screenshots before they dumped me.

 

Hi,

 

Could you please clarify are there any errors occur?

 

Thank you!

 

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Hi,

 

Could you please provide us GSI log from a problem computer and product traces (You've posted photo of them in the INC)?

 

BR

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Second attachment

 

Failed the attachment size is over the limt at 1.76 Mb and therefore I assume the first attachment also failed.

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Files as requested and previously sent to Kaspersky tech support

 

First attachment

 

Please try to install the product again and collect full GSI report.

Thank you.

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The report is bigger than the attachment limits.

 

I cannot reinstall due to this error shown in the attachment.

 

regards

 

post-609408-1476806135_thumb.jpg

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The report is bigger than the attachment limits.

 

I cannot reinstall due to this error shown in the attachment.

 

regards

 

Sorry,

 

I didn't explain you correctly.

Please upload it in any free public resource.

Thank you.

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Bump.

Still waiting for a removal tool.

 

Hello,

 

we sent script for you via PM.

Please launch it on behalf of administrative account.

INI file must be in the same folder.

Thank you.

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