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My PC's Windows security now says it doesn't see my KAV

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I started my Windows desktop PC yesterday and when my KAV ver 16 was initiating as usual it asked me if I wanted to upgrade to KAV ver 17. I chose Yes and started the process. However, it was never able to complete due to some problem and then Kaspersky asked me if I wanted to try again or quit the installation. I chose to quit and it went through a few minutes of deleting/uninstalling the KAV ver 17 files that had been downloaded. I then restarted my PC and KAV ver 16 initiated OK, as usual, and I got the usual KAV screen saying protection is enabled. HOWEVER, I also got a Windows security icon message saying it can’t find/doesn’t see my virus protection program. Windows security center screen has always shown/stated that my KAV is enabled in the past. I even tried restarting my PC a second time, but Windows security is still showing the same message (see attached image) even though my KAV screen says protection is enabled.

 

post-476507-1476035672_thumb.jpg

 

Somehow, the attempt to upgrade to KAV ver 17 seems to have made my KAV ver 16 “invisible” to Windows security, even though the KAV screen is clearly saying the program is enabled and protecting the computer. What can I do to get my Windows security settings to recognize that my KAV ver 16 is there and turned on/working?

 

 

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Hello - I'd try a System Restore to a point prior to the attempt to upgrade to KISS 2017. That should restore your registry as it was prior to the failed upgrade. This is only my opinion - a moderator might be more helpful.

Edited by BillC

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Also, in addition to what BillC indicates in the post located above this post,

 

Windows system restore: Best to uninstall Kaspersky > reboot, then do the system restore, then re-install Kaspersky.

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Also, in addition to what BillC indicates in the post located above this post,

 

Windows system restore: Best to uninstall Kaspersky > reboot, then do the system restore, then re-install Kaspersky.

 

:bs: Thanks, both to you and BillC. That solved my Windows security issue....and I'm now upgraded to KAV ver 17.

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