Earl95 Posted September 8, 2016 Just got patch B for my windows 7 laptop, seems to be working ok, no more blue screens after about 6-7 sleep re wakes. On my windows 8.1 pro computer now, still waiting for patch B to come through to test it out. Share this post Link to post
aussiebro Posted September 8, 2016 heres a message from them for any 1 interested. Thank you for contacting Kaspersky Lab Technical Support. We do apologize for the inconvenience Kaspersky is causing you. The patch updates are automatically distributed in stages, on the 5th of September it was available to 30% of users worldwide, and as of today (8 September 2016) it is expected to reach 100% of users worldwide. Please give it about 24 hours as of today to receive the update. We currently do not have a way of manually distributing the patch b update to you. Thanks for your time and consideration. Have a good day. Share this post Link to post
Earl95 Posted September 9, 2016 heres a message from them for any 1 interested. Thank you for contacting Kaspersky Lab Technical Support. We do apologize for the inconvenience Kaspersky is causing you. The patch updates are automatically distributed in stages, on the 5th of September it was available to 30% of users worldwide, and as of today (8 September 2016) it is expected to reach 100% of users worldwide. Please give it about 24 hours as of today to receive the update. We currently do not have a way of manually distributing the patch b update to you. Thanks for your time and consideration. Have a good day. Hi it's the 9th now still no patch B yet. 0100 AM Share this post Link to post
aussiebro Posted September 9, 2016 that sucks i installed my KTS yesterday. let it download updates then restart pc and it was version b Share this post Link to post
Earl95 Posted September 10, 2016 Had another blue Screen with windows 7, with patch B from Sleep to Awake. Share this post Link to post
Earl95 Posted September 10, 2016 On my Surface pro 4, it will bluescreen with knep.sys. IRQL_NOT_LESS_EQUAL TO Those of you who would like try a work around that is working for me: System Settings/Power Network Connection-keep on battery power checked If I allow the machine to go into hibernation, (which I would Like) it will blue screen every single time. I also set my advance power management (same screen Additional power settings/change plan settings/change advanced power settings/Sleep/Hibernate after/on battery) to 720 minutes so that it never hibernates. Hopefully patch B will be coming soon as I really like KAS over the alternative options. Yes that is what im getting also, IRQL_NOT_LESS_EQUAL TO Share this post Link to post
Mefodys Posted September 12, 2016 Hello! If there is BSOD after patch B release: Please submit INC to Tech Suport using my.kaspersky.com And tell me the INC number. Thanks. Share this post Link to post
Elephant_bob Posted September 16, 2016 Hello! If there is BSOD after patch B release: Please submit INC to Tech Suport using my.kaspersky.com And tell me the INC number. Thanks. INC000006566913 Share this post Link to post
Mefodys Posted September 16, 2016 INC000006566913 Hi, We will provide a reply in your INC today. Thanks! Share this post Link to post
ScuzyPants Posted September 16, 2016 Hi guys, Just wondering, did you guys remove 2016 version BEFORE installing 2017?? i only ask cause I had a lot of problems when I installed KTS 2016 over 2017 and was using the USA version. Since removing 2016 and installing 2017 its been working smoother than satin sheets. I too have windows 7 ultimate. Share this post Link to post