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Benjamín

Full Disk Encryption in Windows 10 pro issue

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Dear All,

 

I have issue with encryption of a new laptop HP EliteBook 1040 G3 with disk Solid

The error is :

Event type: Error encrypting/decrypting device

Action: Encryption

Reason: Divice is incompatible with authentication agent

Device\Device name: LITEON CV1-8B512-HP SCSI Disk Device

Device ID: 00626001R2K6

Device\Device type: Dard drive

 

Can anyone help in getting support for HP EliteBook 1040 G3 with Disk Solid

 

Version Kaspersky:10.2.4.674

Version Agent: 10.2.434

Version AES Encryption Module(256 bits): 1.1.0.73

 

Attached GSI

 

thanks in advance

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Dear All,

 

I have issue with encryption of a new laptop HP EliteBook 1040 G3 with disk Solid

The error is :

Event type: Error encrypting/decrypting device

Action: Encryption

Reason: Divice is incompatible with authentication agent

Device\Device name: LITEON CV1-8B512-HP SCSI Disk Device

Device ID: 00626001R2K6

Device\Device type: Dard drive

 

Can anyone help in getting support for HP EliteBook 1040 G3 with Disk Solid

 

Version Kaspersky:10.2.4.674

Version Agent: 10.2.434

Version AES Encryption Module(256 bits): 1.1.0.73

 

Attached GSI

 

thanks in advance

Hi,

 

Please use the following utility and provide to us fde_precheck_report.txt

 

Thank you!

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