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msteigerwalt

etwork Agent Timeouts/disconnects/errors [In progress]

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Running KSC 10.3.407

 

We are encountering the following problems:

 

Network agents that are set as update agents and are set to poll their local network return this(in their local event log):

 

* Network poll results will be sent to the server later. The network poll time span is too short, or the server is currently overloaded.

 

Other network agents(in administration server event log):

* Heartbeat processing for host 'xxxx' failed #1195 Operation cannot be completed at this time. Application initializing or shutting down.

* Failed to synchronize data with computer xxxx. #1197 Operation failed because the timeout period expired

 

Other network agents randomly seem to disconnect from the administration server.

 

klnagchk will occasionally hang on "Initializing basic libraries" and requires a restart of the service to continue.

 

If I do a klnagchk -sendhb it will sometimes respond with "OK", but more often than not hangs there until it times out.

 

I've attached klnagchk output.

 

I've also opened a support ticket but have not heard anything yet.

 

Any ideas?

klnagchk.txt

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Hi,

 

Please provide us with GSI report from one of affected hosts.

 

Could you please calrify is your server name spcified with name or IP?

 

Thank you!

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Hi,

 

Please provide us with GSI report from one of affected hosts.

 

Could you please calrify is your server name spcified with name or IP?

 

Thank you!

 

I originally deployed via the fqdn, but switched it to the IP address more recently. Working with support now, and uploaded a ton of trace files and GSI files from affected servers/workstations. I'll update this when we come up with a resolution.

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I originally deployed via the fqdn, but switched it to the IP address more recently. Working with support now, and uploaded a ton of trace files and GSI files from affected servers/workstations. I'll update this when we come up with a resolution.

Hi,

 

You are working with our support through CompanyAccount?

 

Thank you!

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rraffo   

can you please provide details on the resolution of this problem?

thanks

Riccardo

 

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