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ancientnut

Can't find my activation code, upgrading to Windows 10

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I wish to upgrade from Windows 8.1 to Windows 10 before the July 29 deadline. Must I uninstall Kaspersky Internet Security before the upgrade?

If so, what is the quickest and safest method of re-installing it after the upgrade? Should I write down the key?

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Yes, uninstall Kaspersky before installing Windows 10. Once you have Windows 10 installed, reinstall Kaspersky. You can download the latest version here: https://forum.kaspersky.com/index.php?showtopic=344430.

 

You will need the 20-character activation code (not the license key) to re-activate after installing. The activation code is in this format: xxxxx-xxxxx-xxxxx-xxxxx. Once installed, update the databases and reboot,

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If you purchased a boxed version of Kaspersky, your 20-digit activation code is on the CD sleeve or documentation.

 

If purchased from the on-line store, the code would have been emailed to you.

 

If you registered your product, check here: https://my.kaspersky.com/

 

As a last resort, it may be necessary to contact the support staff.

 

Additional Info: http://support.kaspersky.com/11208#block0

 

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I purchased it from the online store, but I have no email with an activation code.

I checked My Kaspersky and there is no activation code listed there.

How do I contact the support staff?

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I talked with a live Kaspersky rep and was given a link. To find the activation code, it needed my email address and the last 5 digits of the credit card used to

purchase the application. Since the purchase, I was issued a new credit card with computer chip and therefore don't have the old credit card number.

What do I do to get the activation code? Isn't there a way to get the activation code using the license number (key)?

Edited by ancientnut

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Not much more help I can offer. If you cannot locate the code, you will need to follow instructions from the Support folks. Can your credit card provider provide the old number? Do you have any old statements where you might find the number? Sorry, out of ideas. Perhaps someone else on the forum can jump in but you'll most likely have to provide the Support staff with the information they need to supply your code.

 

As far as I know, the activation code and the license key are two different entities and you cannot locate the activation code through the key.

Edited by dh27564

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I talked with a live Kaspersky rep and was given a link. To find the activation code, it needed my email address and the last 5 digits of the credit card used to

purchase the application. Since the purchase, I was issued a new credit card with computer chip and therefore don't have the old credit card number.

What do I do to get the activation code? Isn't there a way to get the activation code using the license number (key)?

 

Trust me that was not tech support.

We only need the license key to locate the corresponding activation codes.

The license key you have on the support window or in the licensing window is USELESS to you.

 

http://usa.kaspersky.com/support/home/cont...ct-home-support

 

Opens everyday at 5pm-11pm ET

e-z-breezey

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