Не буду создавать тем, задам вопрос тут. Решил не продлять лицензию на KTS, хочу купить Kaspersky Premium. Вопрос - как выбрать количество устройств? Есть ПК, два бука и два смартфона. Это нужно 5 устройств? Просто сейчас на три, и без проблем ставится на 5 устройств, в рамках моей учетной записи. Спасибо заранее.

尊敬的用户您好， 首先，网站- https://my.kaspersky.com/ ，可正常访问，没有任何问题。 关于授权设备使用数量问题，请您咨询一下销售。 https://www.kaba365.com/0.asp （网站右侧-在线咨询） 谢谢

请您尝试再次联系一下技术支持，询问是否有最新版本程序版本提供给您。 谢谢

我这手机app是你们技术通过邮件给我的，我连不上Googleplay，才用邮件的

Thank you for help with this "how to".

尊敬的用户您好， 关于您遇到的问题，请检查当前安装的 app 是否为最新版本，如不是建议您更新到最新版本后检查问题。 目前最新的卡巴斯基安卓个人版app已支持中文版本，如果您可以访问 GooglePlay 情况下，请更新或卸载重新安装最新版本，方便您的使用。 如果获取最新版本 apk 遇到问题，建议您联系一下技术支持 技术支持邮箱：china-support@@kaspersky.com （去掉重复的 @） 谢谢

Hello Nil did you find a solution yet? I'm having the same issue after doing a factory reset on my router. I even uninstalled and re-installed Kaspersky but the "smart monitor" still doesn't find my devices. Three days wasted on this so far.

Hello @merula Thank you for the update, that's disappointing & we do understand your frustration. Reading thru your notes we do not believe you've done anything wrong. But there's clearly something not right. We do not believe a OS refresh is required. Kaspersky supports Windows 7 - it is fine to use Windows 7. IF the License key is in (your) MyKaspersky account the installed Kaspersky Standard application & (your) MyKaspersky account need to synchronize - to activate the installed Kaspersky Standard application. We're not official Kaspersky support, *all* Community members are volunteers, unless they have Kaspersky employee beside their name. On this screen, is there any writing below - Wo finde ich einen Aktivierungscode? *Looking at this image below, on (your) computer, there is no: Restore subscription from your account? || Abonnement von Ihrem Konto wiederherstellen? If the answer is NO, at this stage, please log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in template as shown in the image below; please include images of the error & a *detailed history*. Support will guide you; also, Support may offer to remote to your computer to provide assistance, it's not mandatory to accept this, it's *your* choice: Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋