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This section is for bugs and scenarios related to problems with remote management via Kaspersky Security Center 10.

 

Please indicate the following when reporting a bug:

 

Subject: a brief description of the issue in the topic subject (topics with senseless subjects like “Impressions”, “a question” or “bug” will be deleted)

Test environment: name and version of the issuing operating system

Build number:

Scenario: a step-by-step guide on how to reproduce the issue

Actual result:

Expected result: the expected result.

 

Notes:

 

When you are describing a bug, try to remember when it appeared, what was going on before it appeared, and how you dealt with it.

 

Once you submit a bug report, some additional data may be required.

Kaspersky Lab specialists may request the following:

 

1. Trace files generated when reproducing the issue – files containing a log of all activity of KES components. These may help the developers to pinpoint and eliminate the bug.

 

Trace generation controls:

http://support.kaspersky.com/9343

 

2 GetSystemInfo (GSI) report. Disable KES Self-Defense function (Settings => Options => uncheck Self-Defense), generate a GSI report, and enable Self-Defense again. A GSI report should be ZIPped and attached to your reply in the corresponding topic. http://support.kaspersky.com/general/dumps/3632

 

3. Kaspersky Security Center 10 trace files. Please visit this section for more info: http://support.kaspersky.com/9323

 

4 Screenshot. Please do not use any third-party resources (like radikal), and attach screenshots directly to your reply in the topic. The forum supports this function.

 

Use the following file exchanger to submit the data to developers:

ftp://data14.kaspersky-labs.com — you will receive login and password via a Private Message on the forum.

You can use FileZilla ftp client or any other file manager (Far, TotalCommander) to upload files to ftp://data14.kaspersky-labs.com.

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