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Update Database Task - Connection Failed, physical error [In progress]

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I trying to run update-database task from Kaspersky Security Center (for machines with database outdated status) but task failed due to following reason(s):

 

-------------------------------------------------------------------------------

Event name Completed with error

Severity: Error

Application: Kaspersky Endpoint Security 10 Maintenance Release 1 for Windows

Version number: 10.2.1.23

Task name: Update - Database

Group: Default Policy - Web Control OFF

Time: Wednesday, March 9, 2016 5:21:05 PM

Virtual Server name:

Description: Connection failed, physical error

-------------------------------------------------------------------------------

 

I tried reinstalling the Network Agent but that didn't help. Connection from the machine to server is working (i ran the klnacghk.exe tool and result is ok)

 

-------------------------------------------------------------------------------

Starting utility 'klnagchk'...

Checking command line options...OK

Initializing basic libraries...OK

Current computer is ''

Network Agent version is '10.1.249'

 

 

Reading the settings...OK

Settings verification...OK

Network Agent settings:

Administration Server address: ''

Use SSL connection: 1

Compress traffic: 1

Numbers of the Administration Server SSL ports: '13000'

Numbers of the Administration Server ports: '14000'

Use proxy server: 0

Administration Server certificate: available

Open UDP port: 1

Numbers of UDP ports: '15000'

 

Synchronization interval (min): 15

Connection timeout (sec): 30

Send/receive timeout (sec): 180

Host ID:

Location(s) of update agents:

 

Attempt to connect to the Administration Server...OK

 

Attempt to connect to the Network Agent...OK

Network Agent is running

Receiving the Network Agent's statistical data...OK

Network Agent's statistical data:

Total number of synchronization requests: 2

The number of successful synchronization requests: 2

Total number of synchronizations: 2

The number of successful synchronizations: 2

Date/time of the last request for synchronization:3/9/2016 9:17:59 AM GMT (3/9/2016 5:17:59 PM)

-------------------------------------------------------------------------------

 

any thoughts?

 

thanks

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I trying to run update-database task from Kaspersky Security Center (for machines with database outdated status) but task failed due to following reason(s):

 

-------------------------------------------------------------------------------

Event name Completed with error

Severity: Error

Application: Kaspersky Endpoint Security 10 Maintenance Release 1 for Windows

Version number: 10.2.1.23

Task name: Update - Database

Group: Default Policy - Web Control OFF

Time: Wednesday, March 9, 2016 5:21:05 PM

Virtual Server name:

Description: Connection failed, physical error

-------------------------------------------------------------------------------

 

I tried reinstalling the Network Agent but that didn't help. Connection from the machine to server is working (i ran the klnacghk.exe tool and result is ok)

 

-------------------------------------------------------------------------------

Starting utility 'klnagchk'...

Checking command line options...OK

Initializing basic libraries...OK

Current computer is ''

Network Agent version is '10.1.249'

Reading the settings...OK

Settings verification...OK

Network Agent settings:

Administration Server address: ''

Use SSL connection: 1

Compress traffic: 1

Numbers of the Administration Server SSL ports: '13000'

Numbers of the Administration Server ports: '14000'

Use proxy server: 0

Administration Server certificate: available

Open UDP port: 1

Numbers of UDP ports: '15000'

 

Synchronization interval (min): 15

Connection timeout (sec): 30

Send/receive timeout (sec): 180

Host ID:

Location(s) of update agents:

 

Attempt to connect to the Administration Server...OK

 

Attempt to connect to the Network Agent...OK

Network Agent is running

Receiving the Network Agent's statistical data...OK

Network Agent's statistical data:

Total number of synchronization requests: 2

The number of successful synchronization requests: 2

Total number of synchronizations: 2

The number of successful synchronizations: 2

Date/time of the last request for synchronization:3/9/2016 9:17:59 AM GMT (3/9/2016 5:17:59 PM)

-------------------------------------------------------------------------------

 

any thoughts?

 

thanks

Hi,

 

Could you please try to update databases with this utlity http://support.kaspersky.com/updater3

 

Thank you!

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Hi,

 

Could you please try to update databases with this utlity http://support.kaspersky.com/updater3

 

Thank you!

 

 

can i upload this to the KSC so i can run this executable as a TASK?

Also, do i need to run this every time i update the host?

Edited by phen_0413

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I trying to run update-database task from Kaspersky Security Center (for machines with database outdated status) but task failed due to following reason(s):

 

-------------------------------------------------------------------------------

Event name Completed with error

Severity: Error

Application: Kaspersky Endpoint Security 10 Maintenance Release 1 for Windows

Version number: 10.2.1.23

Task name: Update - Database

Group: Default Policy - Web Control OFF

Time: Wednesday, March 9, 2016 5:21:05 PM

Virtual Server name:

Description: Connection failed, physical error

-------------------------------------------------------------------------------

 

I tried reinstalling the Network Agent but that didn't help. Connection from the machine to server is working (i ran the klnacghk.exe tool and result is ok)

 

-------------------------------------------------------------------------------

Starting utility 'klnagchk'...

Checking command line options...OK

Initializing basic libraries...OK

Current computer is ''

Network Agent version is '10.1.249'

Reading the settings...OK

Settings verification...OK

Network Agent settings:

Administration Server address: ''

Use SSL connection: 1

Compress traffic: 1

Numbers of the Administration Server SSL ports: '13000'

Numbers of the Administration Server ports: '14000'

Use proxy server: 0

Administration Server certificate: available

Open UDP port: 1

Numbers of UDP ports: '15000'

 

Synchronization interval (min): 15

Connection timeout (sec): 30

Send/receive timeout (sec): 180

Host ID:

Location(s) of update agents:

 

Attempt to connect to the Administration Server...OK

 

Attempt to connect to the Network Agent...OK

Network Agent is running

Receiving the Network Agent's statistical data...OK

Network Agent's statistical data:

Total number of synchronization requests: 2

The number of successful synchronization requests: 2

Total number of synchronizations: 2

The number of successful synchronizations: 2

Date/time of the last request for synchronization:3/9/2016 9:17:59 AM GMT (3/9/2016 5:17:59 PM)

-------------------------------------------------------------------------------

 

any thoughts?

 

thanks

 

Hello,

please attach history of update task from the client machine.

Thank you.

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Hi,

 

Can you please re-create update task and check whether it helps?

Please provide us task itself.

 

BR

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Hi,

 

Can you please re-create update task and check whether it helps?

Please provide us task itself.

 

BR

 

 

working on this - i'll keep you posted

 

 

thanks mate!

 

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working on this - i'll keep you posted

thanks mate!

 

Hi,

 

Will wait for further information.

 

Thank You!

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Hi,

 

Will wait for further information.

 

Thank You!

 

 

Hi,

 

after re-creating the update task - still getting the same problem

 

Event name Completed with error

Severity: Error

Application: Unknown

Version number: <N/A>

Task name:

Computer: <host_name>

Group: Default Policy - Web Control OFF

Time: Friday, March 11, 2016 12:14:50 PM

Description: Connection failed, physical error

 

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Hi,

 

Thank you for that info.

 

Could you please confirm is this issue could be solved by Network agent re-installation?

 

Could you please provide us with GSI report from one of affected hosts?

 

Thank you!

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Hi,

 

Thank you for that info.

 

Could you please confirm is this issue could be solved by Network agent re-installation?

 

Could you please provide us with GSI report from one of affected hosts?

 

Thank you!

 

 

i already re-installed Network Agent but no good

i'll keep you posted on the GSI

#of affected host: ~67

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