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cander

Key file corrupted error

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I am helping a friend with a computer repair and she asked that I install KTS for her. This was purchased at a local retailer and I am trying to use the Activation Code that was on the box. This is for 3 Devices/1yr It has been installed on her laptop so there should still be 2 installs left.

 

The previous version of the Anti-Virus was removed before the installation. I went to the Kaspersky site and downloaded the KTS per the instructions included in the box. It seemed to install fine but after inputting the activation code the 'Key File is corrupted' error appeared on the screen.

 

I tried uninstalling the program and using KAV removal tool in case there were some leftover pieces of the previous version. I restarted the computer between the uninstall and the removal tool and restarted again after the removal tool.The same Key File error came up after reinstalling the program.

 

I have downloaded the KTS file a second time thinking maybe there was a problem with the original download. Uninstalled and reinstalled but still have the key file error.

 

I even tried using it as a 'trial' version and still had the 'Key File' error. It will not download any updates (I assume that is because it doesn't appear to be a legitimate version)

 

I have done a search for this issue and have seen a few instances of this error, but haven't really found a solution to the problem. One suggested that there were junk files on the computer and said to run ADWCleaner which I did, but still had the error after a reinstall. And yes, I know it is WinXP but that is what the person likes using and system requirements say that KTS is compatible with that OS

 

The Get System info can be found at http://www.getsysteminfo.com/read.php?file...9c4daccc60e1810

 

Would really like to get this issue fixed and get the machine back to her. Any suggestions??

Thanks

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Welcome. I still like listening to Led Zeppelin, even though it is out of date, but Led Zeppelin still works good. But XP does not work good anymore, because it is dead.

 

Retro is not good for computers. Forward movement is a grave necessity in the computing arena.

 

Please contact Tech Support: https://my.kaspersky.com/en/support/helpdesk

 

Please attach the following items to your Tech Support request:

 

a. Description of the issue.

b. Screenshot, as needed.

c. GSI

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Welcome. I still like listening to Led Zeppelin, even though it is out of date, but Led Zeppelin still works good. But XP does not work good anymore, because it is dead.

 

Retro is not good for computers. Forward movement is a grave necessity in the computing arena.

 

Please contact Tech Support: https://my.kaspersky.com/en/support/helpdesk

 

Please attach the following items to your Tech Support request:

 

a. Description of the issue.

b. Screenshot, as needed.

c. GSI

 

Hi - similar issue here... went thru same as above...ran the removal tool as well...in safe mode a bunch of times...tried installing 3 versions...each time install indicates at end of install can't install you might have a virus..I already ran Malwarebytes 3 times, Kaspersky's one off version and avast...nada...finally deleted all reg entries to just for yucks...won't install.

thoughts? - and I have KTIS and KIS licenses for up to 3 pcs each...

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Welcome. Please post your GetSystemInfo report link, instructions are located in the sixth (6th) Important topic.

 

Please see the small print that is located at the bottom of this message.

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Just wanted to update.

My GSI report was submitted. The solution to my 'Key file' corrupted error was to download an earlier version of the KTS. Apparently there is a known issue with the newer version of KTS on some computers.

 

Remove Kaspersky: http://support.kaspersky.com/us/12188

Then download and install the previous version

The previous version that worked for me is located here: http://products.kaspersky-labs.com/english....0.614en-us.exe

 

Not sure if this will work for everyone, but it installed, updated and scanned as expected on the computer I was working on.

 

Hope this helps

Edited by cander

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