ronko

KES 10 SP1 MR2 removal - Error 27200

46 posts in this topic

Many thanks for the info!

Could you please clarify, what user exactly does start the installation?

Thanks!

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4 minutes ago, Ivan.Ponomarev said:

Many thanks for the info!

Could you please clarify, what user exactly does start the installation?

Thanks!

administrator user Installed KES SP2 remotlly by KSC.

Edited by amir.fara

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Is there a way to execute a uninstallation beforehand on the problematic machines?

Thanks!

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33 minutes ago, Ivan.Ponomarev said:

Is there a way to execute a uninstallation beforehand on the problematic machines?

Thanks!

 we tried to upgrade  KES 10 MR2 to SP2 and after upgrading some of them became protection off.

So, we decided to remove them but occurred  the error 27200.

We removed it with kavremover and installed again KES and it worked properly. 

Is there any problem in GSI report?

Edited by amir.fara

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52 minutes ago, amir.fara said:

 we tried to upgrade  KES 10 MR2 to SP2 and after upgrading some of them became protection off.

So, we decided to remove them but occurred  the error 27200.

We removed it with kavremover and installed again KES and it worked properly. 

Is there any problem in GSI report?

Hello.

This is an occurring issue in this version of KES (MR2)
The suggested workaround would be to temporarily disable self-protection on the hosts just before the upgrade (or remove the older version locally).

Thank you.

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1 hour ago, Kirill Tsapovsky said:

Hello.

This is an occurring issue in this version of KES (MR2)
The suggested workaround would be to temporarily disable self-protection on the hosts just before the upgrade (or remove the older version locally).

Thank you.

Thanks for your answer.

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1 hour ago, amir.fara said:

Thanks for your answer.

Please let us know if you have been able to resolve this issue.

Thank you.

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hi everyone,

i am using the kaspersky security center 10 (10.4.343),

and i want to install the kaspersky endpoint security 10 for windows (10.3.0.6294),

i already installed the netagent (10.4.343) on the devices,

using remote package installation, i manage to install the kaspersky on some devices,

but some other devices keep giving me the error "27200: failed to unload application from RAM",

the devices operating system: win 7 pro 64 bit SP1, 8 GB RAM (3.5 GB used).

 

error2.PNG

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Hi,

I need Remove KES10SP2 From Client PC By Remote Command tools,

I Using KAVRemover V1.0.1246 & this Command:

kavremvr.exe --password-for-uninstall:MyPass--MSIPARAM:KLLOGIN=myUser

But the removal of antivirus is not done. please Help me

Thanks a lot.

 

 

 

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Konstantin Antonov

hi,

thank you for responding,

i uninstalled all KES on the devices, and start installing new version package (Agent + kaspersky endpoint),

now after the error, the net agent 10.4.343 and the kaspersky security (10.3.0.6294),

but the kaspersy not working>

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Hello!

Do you mean, that you get the error and aftr that the installation is complete, but the software does not start?

Thanks! 

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i tried to delete all the (temp files), clean up the (C:\) partition, to clean the RAM on one of the devices

and try again to install,

but the same error appear again,

i can restart the PC only one time, 

because the pc is very important and i cant turn it off more than 2 minutes!

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