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hdamien

FDE: Device is incompatible with authentication agent [In progress]

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Hello,

 

I installed all the required modules for MR2 Beta on the client and the KSC.

Management wise, everything is fine for now.

 

But when I try to enable full disk encryption, I receive the following error:

Event type:     Error encrypting/decrypting device
Action:     Encryption
Reason:     Device is incompatible with authentication agent
Device\Device name:     SanDisk SD7TN3Q-256G-1006
Device\Device ID:     517144041001        
Device\Device type:     Hard drive
Encryption type:     Encryption of hard drives

 

My laptop is HP EliteBook Folio 1040 G2, Windows 10 Enterprise Build 10240.

I have disabled Secure Boot.

I also tried this command: avp pbatestreset and then restarted but same error.

Edited by Houssam

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Hi,

 

Please check hardware requirements from this article.

Also, provide us a GSI 6.0. report (including windows event logs).

 

BR

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Thx for the link. The partition turned out to be GPT.

 

Are there any plans to support GPT?

 

Thank you.

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Hi,

 

The information in the article is outdated, actually we support GPT, sorry for inconvenience.

 

We need the following information:

1. Run avp pbatestreset once again

2. In the BIOS turn off Fast Boot and unplug any devices such as keyboard, mouse or headphones

3. Turn on kes traces.

4. re-apply policy, wait until reboot is requested.

5. Reboot machine, press F3 as fast as possible to get to PBA debug menu.

6.1. If PBA debug menu doesn't freeze, it is good go to 7.

6.2. If PBA menu freezes (it means incompatible) then go to 7.

6.3. If you cannot get to PBA menu, then go to 7.

7. Boot windows, wait until error appears (about incompatible)

8. Turn off traces

 

Send us both of them (before reboot and after reboot).

 

BR

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Hi,

 

I've done the below.

 

PS: F3 gets me to Intel CIRA Boot Menu.

 

How to upload the logs here or send them to you, the size after compression is > 300 K ???

 

BR.

 

 

 

Hi,

 

The information in the article is outdated, actually we support GPT, sorry for inconvenience.

 

We need the following information:

1. Run avp pbatestreset once again

2. In the BIOS turn off Fast Boot and unplug any devices such as keyboard, mouse or headphones

3. Turn on kes traces.

4. re-apply policy, wait until reboot is requested.

5. Reboot machine, press F3 as fast as possible to get to PBA debug menu.

6.1. If PBA debug menu doesn't freeze, it is good go to 7.

6.2. If PBA menu freezes (it means incompatible) then go to 7.

6.3. If you cannot get to PBA menu, then go to 7.

7. Boot windows, wait until error appears (about incompatible)

8. Turn off traces

 

Send us both of them (before reboot and after reboot).

 

BR

 

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Hi,

 

I have sent you a PM with credentials for our FTP where you can upload these files.

 

BR

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File Uploaded to the FTP

 

thank you.

 

Hi,

 

I have sent you a PM with credentials for our FTP where you can upload these files.

 

BR

 

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