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Which browser do you use?

 

 

Can you try an ftp client?

 

 

I use firefox, chrome, ie, edge

 

I have tried with filezilla.

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I use firefox, chrome, ie, edge

 

I have tried with filezilla.

 

Hi,

 

Did you try to download it from another machine or a network if possible?

 

Thank You!

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Hi,

 

Did you try to download it from another machine or a network if possible?

 

Thank You!

 

Yes tried that too. Tried from another PC in my home

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Yes tried that too. Tried from another PC in my home

 

Hi,

 

Could you please clarify are these PCs that you have tried located at the same place or you meant trying from an office and from your home as well? When I checked the link it worked just fine. Could you also tell whether you have any chance to try downloading it over a proxy with a different location?

 

Thank You!

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I have tried from home and from the office on different computers. The only thing in common is the ISP that I can think off.

 

I have no proxy to try from.

 

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I have tried from home and from the office on different computers. The only thing in common is the ISP that I can think off.

 

I have no proxy to try from.

 

The problem probably lies with filezilla. Try to dísable scanning of port 21 in your KES, then it normally starts to work.

Earlier versions of Filezilla would also work OK.

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I am now downloading via my android phone as an hotspot. It must then be the ISP.

 

Thank you for all your help

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