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Virus_900

Error connect witch FTP Servers. [Not a bug]

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Environment:

 

OS:

 

Windows 10 x64 Pro All update Real System.

 

Product:

 

KES 10.2.4.509 EN

 

FileZilla Client 3.13.1

 

Description:

Error connect witch FTP Servers.

 

Steps to reproduce:

 

1) Download and install FileZilla.

2) Rum FileZilla Client.

3) Connect witch FTP Servers.

 

Expected result:

Connect witch FTP Servers complete successfully.

 

Actual result:

Connect witch FTP Servers successfully error complete.

 

Additions:

After off components IM Anti-Virus connect complete very good.

 

Screenshot witch bugs and trace GSI report upload to data8. :)

 

ftp://Virus_900@data8.kaspersky-labs.com/...t_FTP_Server.7z Trace.

 

ftp://Virus_900@data8.kaspersky-labs.com/...15_22_29_27.zip GSI report.

post-453054-1441223449_thumb.png

post-453054-1441223479_thumb.png

post-453054-1441223486_thumb.png

Edited by Virus_900

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Hi!

 

You are saying that fault component is IM Anti-virus, how you know that?

Could you exit KES and test if the problem still persist?

Then turn on KES and deselect all components. test.

Then one-by-one turn them on until you find problem component.

 

BR

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Artem Ershov

 

1) Yes after exit KES connect witch FTP Servers complete.

 

2) l off ordinal components protected, after off IM Anti-virus connect complete.

 

3) Done connect witch FTP Servers complete.

 

4) Done coonnect witch FTP Servers complete witch error.

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Is the problem with Filezilla only or any FTP client has the same issue?

Could you try different FTP clients?

 

BR

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Environment:

 

OS:

 

Windows 10 x64 Pro All update Real System.

 

Product:

 

KES 10.2.4.509 EN

 

FileZilla Client 3.13.1

 

Description:

Error connect witch FTP Servers.

 

Steps to reproduce:

 

1) Download and install FileZilla.

2) Rum FileZilla Client.

3) Connect witch FTP Servers.

 

Expected result:

Connect witch FTP Servers complete successfully.

 

Actual result:

Connect witch FTP Servers successfully error complete.

 

Additions:

After off components IM Anti-Virus connect complete very good.

 

Screenshot witch bugs and trace GSI report upload to data8. :)

 

ftp://Virus_900@data8.kaspersky-labs.com/...t_FTP_Server.7z Trace.

 

ftp://Virus_900@data8.kaspersky-labs.com/...15_22_29_27.zip GSI report.

 

Hello.

 

This behavior is caused by Filezilla specifics. If any component that uses traffic monitor is used, Network unreachable error will happen.

Using a workaround is suggested (Add executable to Trusted with option "Do not scan network traffic").

 

Thank you.

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Hi,

 

We have a reply from our R&D.

It is a good known issue, but, unfortunately, there is only workaround for it.

The problem with filezilla can be solved like this:

-add filezilla in the trusted in the application privilege control and check "do not scan network traffic" checkbox.

 

 

BR

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