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ThorstenRay

Fehlermeldung -1 Installation KES 10

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Hallo zusammen,

 

mir wurde von einem Anwender aus unserer Softwareentwicklungsabteilung ein Screenshot mit einem Fehlerbild

bei der Installation der KES 10 mittels autonomen Installationspaket mitgeteilt.

 

Der Anwender hat mit leider nur einen Screenshot übermittelt:

 

Den Screenshot habe ich mal als Anhang beigefügt.

Vielleicht kann mir ja jemand spontan sagen, was der Fehler -1 bedeutet bzw. was diesen

Fehler verursacht.

 

Vorab schon mal vielen Dank!

 

VG

Thorsten

post-505695-1432191101_thumb.jpg

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Hi Thorsten,

 

kann man nicht verpauschalisieren - Install-Logs würden uns weiter helfen.

 

Danke Dir.

 

Gruß,

dawinci

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Lass bitte das GSI6 auf dem System mal laufen und poste die relevanten Daten.

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Hallo,

 

habe nun endlich vom Anwender das Log-File bekommen:

 

708:0d6c 10:03:16.770 *** setup: start ***

708:0d6c 10:03:16.770 *** setup: initialize Mui: start ***

708:0d6c 10:03:16.770 *** Mui: user default UI language 1033 ***

708:0d6c 10:03:16.770 *** Mui: the language 1033 included. Used this language ***

708:0d6c 10:03:16.770 *** ReadMsiProperty: filed to open msi database. Error code: 2 ***

708:0d6c 10:03:16.770 *** Mui: failed to read 'C:\Users\rafi\AppData\Local\Temp\{1F09B~1\pkg_2\EXEC\Kes10win_x64.msi' package ***

708:0d6c 10:03:16.770 *** setup: initialize Mui: end ***

708:0d6c 10:03:16.770 *** setup: Parse parameters: start ***

708:0d6c 10:03:16.770 *** setup: Parse parameters: end ***

708:0d6c 10:03:16.770 *** setup: reading setup.ini: start ***

708:0d6c 10:03:16.770 *** setup: reading setup.ini: end ***

708:0d6c 10:03:16.770 *** setup: reading installer.ini: start ***

708:0d6c 10:03:16.770 *** setup: reading installer.ini: end ***

708:0d6c 10:03:16.770 *** Cleaner: checking 'C:\Users\rafi\AppData\Local\Temp\{1F09B~1\pkg_2\EXEC\installer.ini' ***

708:0d6c 10:03:16.770 *** Cleaner: reading 'C:\Users\rafi\AppData\Local\Temp\{1F09B~1\pkg_2\EXEC\installer.ini' ***

708:0d6c 10:03:16.770 *** Cleaner: Components '061c807f' ***

708:0d6c 10:03:16.770 *** Cleaner: can't open 'C:\Users\rafi\AppData\Local\Temp\{1F09B~1\pkg_2\EXEC\setup.ini' ***

708:0d6c 10:03:16.770 *** Cleaner: featuresToInstall = 102531199 ***

708:0d6c 10:03:16.770 *** Cleaner: kleanerProductType = 2441 ***

708:0d6c 10:03:16.770 *** Cleaner: initializetion error. Msi file 'C:\Users\rafi\AppData\Local\Temp\{1F09B~1\pkg_2\EXEC\Kes10win_x64.msi' not exist. ***

708:0d6c 10:03:16.770 *** Cleaner: failed to initialize Cleaner. Error code: 3. ***

708:0d6c 10:03:16.770 *** Cleaner: RemoveCompetitorSoftware start. ***

708:0d6c 10:03:16.770 *** Cleaner: EnumCompetitorSoftware start. ***

708:0d6c 10:03:16.770 *** Current folder is 'C:\Users\rafi\AppData\Local\Temp\{1F09B~1\pkg_2\EXEC'. Error code 2. ***

708:0d6c 10:03:16.770 *** Current folder changed to ''. Error code 123. ***

708:0d6c 10:03:16.770 *** VERIFY API CALL: m_lib != NULL (s:\ppp\install\wix\kav2006_installer\setup\dllproc.h, 19): 126 ***

708:0d6c 10:03:16.770 *** ERROR: Library cleanapi.dll can't be loaded ***

708:0d6c 10:03:16.770 *** ASSERT: m_lib != NULL && m_func != NULL (s:\ppp\install\wix\kav2006_installer\setup\dllproc.h, 69) ***

708:0d6c 10:03:16.770 *** Cleaner: EnumCompetitorSoftware. Failed to import functions from cleaner.dll. Error code: 126. ***

708:0d6c 10:03:16.770 *** Current folder restored to 'C:\Users\rafi\AppData\Local\Temp\{1F09B~1\pkg_2\EXEC'. Error code 126. ***

708:0d6c 10:03:16.770 *** Cleaner: RemoveCompetitorSoftware failed to enumerate software list before uninstall. Error code: 126. ***

708:0d6c 10:03:16.770 *** Cleaner: RemoveSoftware (KLEANER_SAFE_UNINSTALL) returned. Error code: 126. ***

708:0d6c 10:03:16.770 *** Cleaner: RemoveCompetitorSoftware start. ***

708:0d6c 10:03:16.770 *** Cleaner: EnumCompetitorSoftware start. ***

708:0d6c 10:03:16.770 *** Current folder is 'C:\Users\rafi\AppData\Local\Temp\{1F09B~1\pkg_2\EXEC'. Error code 126. ***

708:0d6c 10:03:16.770 *** Current folder changed to ''. Error code 123. ***

708:0d6c 10:03:16.770 *** VERIFY API CALL: m_lib != NULL (s:\ppp\install\wix\kav2006_installer\setup\dllproc.h, 19): 126 ***

708:0d6c 10:03:16.770 *** ERROR: Library cleanapi.dll can't be loaded ***

708:0d6c 10:03:16.770 *** ASSERT: m_lib != NULL && m_func != NULL (s:\ppp\install\wix\kav2006_installer\setup\dllproc.h, 69) ***

708:0d6c 10:03:16.770 *** Cleaner: EnumCompetitorSoftware. Failed to import functions from cleaner.dll. Error code: 126. ***

708:0d6c 10:03:16.770 *** Current folder restored to 'C:\Users\rafi\AppData\Local\Temp\{1F09B~1\pkg_2\EXEC'. Error code 126. ***

708:0d6c 10:03:16.770 *** Cleaner: RemoveCompetitorSoftware failed to enumerate software list before uninstall. Error code: 126. ***

708:0d6c 10:03:16.770 *** Cleaner: RemoveSoftware (KLEANER_CUSTOM_UNINSTALL) returned. Error code: 126. ***

708:0d6c 10:03:16.770 *** Cleaner: EnumCompetitorSoftware start. ***

708:0d6c 10:03:16.770 *** Current folder is 'C:\Users\rafi\AppData\Local\Temp\{1F09B~1\pkg_2\EXEC'. Error code 126. ***

708:0d6c 10:03:16.770 *** Current folder changed to ''. Error code 123. ***

708:0d6c 10:03:16.770 *** VERIFY API CALL: m_lib != NULL (s:\ppp\install\wix\kav2006_installer\setup\dllproc.h, 19): 126 ***

708:0d6c 10:03:16.770 *** ERROR: Library cleanapi.dll can't be loaded ***

708:0d6c 10:03:16.770 *** ASSERT: m_lib != NULL && m_func != NULL (s:\ppp\install\wix\kav2006_installer\setup\dllproc.h, 69) ***

708:0d6c 10:03:16.770 *** Cleaner: EnumCompetitorSoftware. Failed to import functions from cleaner.dll. Error code: 126. ***

708:0d6c 10:03:16.770 *** Current folder restored to 'C:\Users\rafi\AppData\Local\Temp\{1F09B~1\pkg_2\EXEC'. Error code 126. ***

708:0d6c 10:03:16.770 *** Cleaner: EnumSoftware (KLEANER_SAFE_UNINSTALL) returned. Error code: 126. ***

708:0d6c 10:03:16.770 *** Cleaner: EnumCompetitorSoftware start. ***

708:0d6c 10:03:16.770 *** Current folder is 'C:\Users\rafi\AppData\Local\Temp\{1F09B~1\pkg_2\EXEC'. Error code 126. ***

708:0d6c 10:03:16.770 *** Current folder changed to ''. Error code 123. ***

708:0d6c 10:03:16.770 *** VERIFY API CALL: m_lib != NULL (s:\ppp\install\wix\kav2006_installer\setup\dllproc.h, 19): 126 ***

708:0d6c 10:03:16.770 *** ERROR: Library cleanapi.dll can't be loaded ***

708:0d6c 10:03:16.770 *** ASSERT: m_lib != NULL && m_func != NULL (s:\ppp\install\wix\kav2006_installer\setup\dllproc.h, 69) ***

708:0d6c 10:03:16.770 *** Cleaner: EnumCompetitorSoftware. Failed to import functions from cleaner.dll. Error code: 126. ***

708:0d6c 10:03:16.770 *** Current folder restored to 'C:\Users\rafi\AppData\Local\Temp\{1F09B~1\pkg_2\EXEC'. Error code 126. ***

708:0d6c 10:03:16.770 *** Cleaner: EnumSoftware (KLEANER_CUSTOM_UNINSTALL) returned. Error code: 126. ***

708:0d6c 10:03:16.770 *** Cleaner: EnumCompetitorSoftware start. ***

708:0d6c 10:03:16.770 *** Current folder is 'C:\Users\rafi\AppData\Local\Temp\{1F09B~1\pkg_2\EXEC'. Error code 126. ***

708:0d6c 10:03:16.770 *** Current folder changed to ''. Error code 123. ***

708:0d6c 10:03:16.770 *** VERIFY API CALL: m_lib != NULL (s:\ppp\install\wix\kav2006_installer\setup\dllproc.h, 19): 126 ***

708:0d6c 10:03:16.770 *** ERROR: Library cleanapi.dll can't be loaded ***

708:0d6c 10:03:16.770 *** ASSERT: m_lib != NULL && m_func != NULL (s:\ppp\install\wix\kav2006_installer\setup\dllproc.h, 69) ***

708:0d6c 10:03:16.770 *** Cleaner: EnumCompetitorSoftware. Failed to import functions from cleaner.dll. Error code: 126. ***

708:0d6c 10:03:16.770 *** Current folder restored to 'C:\Users\rafi\AppData\Local\Temp\{1F09B~1\pkg_2\EXEC'. Error code 126. ***

708:0d6c 10:03:16.770 *** Cleaner: failed to EnumSoftware (KLEANER_DETECT_ONLY). Error code: 126. ***

708:0d6c 10:03:16.770 *** DirEnsureDelete: failed to get attributes for path: Data\Local\Temp\{1F09B~1\pkg_2\EXEC\. Error: 3 ***

708:0d6c 10:03:16.770 *** setup: return result: -1 ***

708:0d6c 10:03:16.770 *** setup: end ***

 

 

Was könnte hier nun die Ursache sein?

 

 

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Bitte die Logs als Datei posten.

 

Wie Du erkennen kannst, tritt ein Fehler schon ganz am Anfang auf, das das MSI-Paket nicht gelesen werden kann.

 

Welche Rechte hat der Benutzer "RAFI"?

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Ein Benutzer, der zur Gruppe der Administratoren hinzugefügt wird, besitzt nicht alle Rechte wie ein Administrator. Es fehlen 5 wichtige Rechte.

Bitte mal den lokalen Administrator versuchen.

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Ein Benutzer, der zur Gruppe der Administratoren hinzugefügt wird, besitzt nicht alle Rechte wie ein Administrator. Es fehlen 5 wichtige Rechte.

Bitte mal den lokalen Administrator versuchen.

 

Hallo Helmut, darf ich mal kurz nachhacken, welche 5 ?

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Auf die Schnelle:

 

1. Als Teil des Betriebssystems handeln

2. Anmelden als Dienst.

 

Den Rest such ich noch raus.

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