How-to

[Vitaly Kravtsov]

This section is for bugs and scenarios causing installation and update problems.

 

Important

Kaspersky Endpoint Security 10 SP1 MR1 for Windows is compatible only with Kaspersky Security Center 10 SP1 and won't work with the previous versions of KSC an AK.

 

Please indicate the following when reporting a bug:

 

Subject: a brief description of the issue in the topic subject (topics with senseless subjects like “Impressions”, “a question” or “bug” will be deleted)

Test environment: name and version of the issuing operating system

Build number:

Scenario: a step-by-step guide on how to reproduce the issue

Actual result:

Expected result: the expected result.

 

Notes:

 

Give a detailed description of the issue and attach an (un)installation or update trace file.

Do not forget to indicate the build number and operating system name, a GSI report attached is even better.

 

Once you submit a bug report, some additional data may be required.

 

Kaspersky Lab specialists may request the following:

 

 

1. Trace files generated when reproducing the issue – files containing a log of all activity of KES components. These may help the developers to pinpoint and eliminate the bug.

 

Trace generation controls:

http://support.kaspersky.com/9343

 

2. GetSystemInfo (GSI) report. Disable KES Self-Defense function (Settings => Options => uncheck Self-Defense), generate a GSI report, and enable Self-Defense again. A GSI report should be ZIPped and attached to your reply in the corresponding topic. How to generate a GetSystemInfo 4.1 report

 

3. Screenshot. Please do not use any third-party resources (like radikal), and attach screenshots directly to your reply in the topic. The forum supports this function.

 

Use the following file exchanger to submit the data to developers:

ftp://data8.kaspersky-labs.com/ — you will receive login and password via a Private Message on the forum.

You can use FileZilla ftp client or any other file manager (Far, TotalCommander) to upload files to ftp://data8.kaspersky-labs.com.