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Windows update issue [In progress]

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Hello Sir,

 

Existing issue in Windows update (we tried to run the windows update for only 200 systems)

 

• Using more space in C:\ProgramData\KasperskyLab\adminkit\1103\wusfiles while executing the windows update (Total folder size is not equal to the folder size). And there is a lot of irregularity. Please go through the attached screenshot.

 

• After installation the Space will not release it from this particular location C:\ProgramData\KasperskyLab\adminkit\1103\wusfiles.

• Patch installation will execute only if we try to run the task more than 3 times. We can't auto mate the process.

• Takes more time to complete "Find vulnerabilities and required updates" task i.e. more than 3 hours for a system.

• Patch size is not equal to this folder size C:\ProgramData\KasperskyLab\adminkit\1103\wusfiles.

While running the wsus process we are facing the Av update issue.

Police is taking more time to get applied.

• If we are having 110 patches it will install 70 patches after that it will ask for restart. After that the task will not continue, we have to restart the task.

 

 

Please solve this issue as soon as possible.Please don't tell me to upgrade .We tested the new version it's have the same issues.

 

Kaspersky Security Center version:10.1.249

Kaspersky security center Network agent version:10.1.249 with patch d

post-488080-1428904608_thumb.jpg

post-488080-1428904619_thumb.jpg

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Hello Sir,

 

Existing issue in Windows update (we tried to run the windows update for only 200 systems)

 

• Using more space in C:\ProgramData\KasperskyLab\adminkit\1103\wusfiles while executing the windows update (Total folder size is not equal to the folder size). And there is a lot of irregularity. Please go through the attached screenshot.

 

• After installation the Space will not release it from this particular location C:\ProgramData\KasperskyLab\adminkit\1103\wusfiles.

• Patch installation will execute only if we try to run the task more than 3 times. We can't auto mate the process.

• Takes more time to complete "Find vulnerabilities and required updates" task i.e. more than 3 hours for a system.

• Patch size is not equal to this folder size C:\ProgramData\KasperskyLab\adminkit\1103\wusfiles.

While running the wsus process we are facing the Av update issue.

Police is taking more time to get applied.

• If we are having 110 patches it will install 70 patches after that it will ask for restart. After that the task will not continue, we have to restart the task.

 

 

Please solve this issue as soon as possible.Please don't tell me to upgrade .We tested the new version it's have the same issues.

 

Kaspersky Security Center version:10.1.249

Kaspersky security center Network agent version:10.1.249 with patch d

 

Hello.

 

Different systems require different updates, files may be kept for further deployment. KSC as WSUS operation principles do not imply removal of updates after each deployment iteration. Up to 100 Gb may be used up on KSC server for Systems Management purposes.

Time required for "Find vulnerabilities and required updates" task completion may vary depending on the system.

 

Please describe the other issues in more detail:

What happens the first 3 times you run Patch installation?

What sort of AV update issue are you having?

 

Are these issues reproduceable? Please provide the steps to reproduce them.

 

Which of these issues have you experienced with SP1? Please note that in order to provide the solution to those, traces and logs from SP1 will be required.

 

Thank you.

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Hello.

 

Different systems require different updates, files may be kept for further deployment. KSC as WSUS operation principles do not imply removal of updates after each deployment iteration. Up to 100 Gb may be used up on KSC server for Systems Management purposes.

Time required for "Find vulnerabilities and required updates" task completion may vary depending on the system.

 

Please describe the other issues in more detail:

What happens the first 3 times you run Patch installation?

What sort of AV update issue are you having?

 

Are these issues reproduceable? Please provide the steps to reproduce them.

 

Which of these issues have you experienced with SP1? Please note that in order to provide the solution to those, traces and logs from SP1 will be required.

 

Thank you.

 

Hello sir,

Each end point need 100Gb free space. I am informing you that the end point system is taking extra 10 to 30Gb of space in "C:\ProgramData\KasperskyLab\adminkit\1103\wusfiles " and 3 weeks after installation the space is still consumed . Kaspersky support team already took the remote please check the INC000004017457.

 

 

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Hello sir,

Each end point need 100Gb free space. I am informing you that the end point system is taking extra 10 to 30Gb of space in "C:\ProgramData\KasperskyLab\adminkit\1103\wusfiles " and 3 weeks after installation the space is still consumed . Kaspersky support team already took the remote please check the INC000004017457.

 

This incident is now in progress.

Our office reports that they are currently communicating with you to figure out those issues.

Do you have any particular suggestions or complaints?

 

Thank you.

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This incident is now in progress.

Our office reports that they are currently communicating with you to figure out those issues.

Do you have any particular suggestions or complaints?

 

Thank you.

 

Hello Sir,

They took the remote on 10/03/15. Up to now we didn't get any response regarding this issue.

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Hello Sir,

They took the remote on 10/03/15. Up to now we didn't get any response regarding this issue.

 

We have contacted the local office representatives working on your incidents about this issue and will provide more info ASAP.

 

Thank you.

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Hello, we have today the same issue.

Did you solved it? How?

Thank's for yours appreciate answer.

 

Bruno

Edited by Bruno.rebucini

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