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abu saif

hp laser jet pro 400 [In progress]

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dears,

i have hp laserjet pro 400 in my company after block the CD\DVD from KSC policy the KES 10 also blocked the printers how can i solve this problem

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dears,

i have hp laserjet pro 400 in my company after block the CD\DVD from KSC policy the KES 10 also blocked the printers how can i solve this problem

 

Hello.

 

Some HP printers identify themselves to the system as CD drives, in order to provide access to their internal storage (where drivers and utilities are kept).

Somewhere in the printer's settings there should be an option to disable that (it is called HP Smart Install). You may need to temporarity unblock CD drives in Device Control to access the printer to make the changes.

Please reconnect the printer afterwards to make sure it doesn't try to detect as a CD drive again.

 

Alternatively, you can add the device to Trusted.

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