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Anjana

Kaspersky Encryption

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Dear All,

 

when we going to do encryption in all file on removable drivers, after plug the pen drive ,it is ask to generate(save) key . why is that. because in that group other computers working fine with encryption. only one computer ask this option???? please see the attached image :dash1:

post-381212-1416390879_thumb.jpg

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Dear All,

 

when we going to do encryption in all file on removable drivers, after plug the pen drive ,it is ask to generate(save) key . why is that. because in that group other computers working fine with encryption. only one computer ask this option???? please see the attached image :dash1:

 

 

Hello,

 

Is your system connected with the same KSC server ?

 

In some cases, after the protected encryption keys is corrupted, no access to encrypted files is granted.

To restore access to encrypted files, you should exit the application, delete the protected local storage of encryption keys, which is located in the folders with the name .ka$tor in the root directory of each volume, and then start the application. By default, folders with the name .ka$tor have a "Hidden" attribute.

If connection with Kaspersky Security Center is established, direct access to encrypted files is granted after the application restart. If connection with Kaspersky Security Center is not established, the application prompts the user activate the access key received from KSC server.

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Hello,

 

Is your system connected with the same KSC server ?

 

In some cases, after the protected encryption keys is corrupted, no access to encrypted files is granted.

To restore access to encrypted files, you should exit the application, delete the protected local storage of encryption keys, which is located in the folders with the name .ka$tor in the root directory of each volume, and then start the application. By default, folders with the name .ka$tor have a "Hidden" attribute.

If connection with Kaspersky Security Center is established, direct access to encrypted files is granted after the application restart. If connection with Kaspersky Security Center is not established, the application prompts the user activate the access key received from KSC server.

 

Thanks For your kind response..

 

but all computers are connected to the same security center. because of this reason, i removed the KES 10 manually from client computer with encryption keys. then install again but scenario was same. WHY???????

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Thanks For your kind response..

 

but all computers are connected to the same security center. because of this reason, i removed the KES 10 manually from client computer with encryption keys. then install again but scenario was same. WHY???????

 

Have you use the Removal tool to uninstall Kaspersky Lab products link will help you.

http://support.kaspersky.com/common/service.aspx?el=1464

install it again and let us now the result.

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