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Tybilly

Contextual menu of KES [Bug 989615]

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Hello,

 

The bug is still there, on MS Windows 8 and 8.1.

Right click on any object of the interface and the menu opens in the middle of the window:

post-1491-1412280344_thumb.png

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Hello,

 

The bug is still there, on MS Windows 8 and 8.1.

Right click on any object of the interface and the menu opens in the middle of the window:

post-1491-1412280344_thumb.png

 

 

Hello.

 

Could You please collect tracing while reproduction?

 

 

Thank You.

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Hello,

 

File "MenuRightClick.rar" with tracing files of KES and GSI has been uploaded onto data8 FTP server.

 

Thank you.

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Hello,

 

File "MenuRightClick.rar" with tracing files of KES and GSI has been uploaded onto data8 FTP server.

 

Thank you.

 

 

And also GSI and events please.

 

 

Thanks

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And also GSI and events please.

Thanks

 

File "MenuRightClick02.rar" has been uploaded with requested logs.

 

Thank you.

 

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Hello,

 

The bug is still there, on MS Windows 8 and 8.1.

Right click on any object of the interface and the menu opens in the middle of the window:

local_gui.png

[/quote

Hello,]

Did you notice the same issue in other OS?

Thanks

 

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No.

As far as I can say, MS Windows Server 2012 R2 x64 Standard and MS Windows 7 x64 Enterprise are not affected.

Only MS Windows 8.1 and I remember the problem was also applicable to MS Windows 8 with KES10 MR1.

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No.

As far as I can say, MS Windows Server 2012 R2 x64 Standard and MS Windows 7 x64 Enterprise are not affected.

Only MS Windows 8.1 and I remember the problem was also applicable to MS Windows 8 with KES10 MR1.

 

Hi,

 

What is the exact address on data8 server? Is it possible to attach the information here?

 

Thank You!

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Hi Evgeny,

 

Hi,

 

Could you please provide the password by PM it to this forum user? For some reason I am able to reset it but cannot see the current one.

 

Thank You!

 

Ok, done.

 

Thank you.

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Hi Evgeny,

Ok, done.

 

Thank you.

 

Hi,

 

I submitted but: "Bug 989615:[KES10SP1_BETA] Right click on any object of the main interface and the menu opens in the middle of the window"

 

Thank You for the information provided!

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Hello,

 

The issue remains with KES10 SP1 beta2.

 

Thank you.

 

Hello,

could you collect the sane information as before?

Thanks

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Hello,

 

could you collect the sane information as before?

 

Are you sure you really need these information?

I'm asking because I already provided them during beta testing of KES10 TR, MR1 and now SP1 beta1.

The problem should be the same and you must be able to reproduce it, or found why it occurs from the traces provided.

 

I can understand it is not a critical bug and it won't be fixed, I'm fine with that explanation.

 

Let me know, thank you.

 

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Hello,

Are you sure you really need these information?

I'm asking because I already provided them during beta testing of KES10 TR, MR1 and now SP1 beta1.

The problem should be the same and you must be able to reproduce it, or found why it occurs from the traces provided.

 

I can understand it is not a critical bug and it won't be fixed, I'm fine with that explanation.

 

Let me know, thank you.

 

Hi,

 

A reproduction was unsuccessful when used Win 8.1 x64, KES 10.2.2.10294 Beta En.

If you still can reproduce, please share the VM snapshot.

 

Thank You!

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Hi,

 

A reproduction was unsuccessful when used Win 8.1 x64, KES 10.2.2.10294 Beta En.

If you still can reproduce, please share the VM snapshot.

 

I converted my physical computer into a virtual machine and found that the issue is not present in the virtual environment.

I dig a little bit more and found the origin of the issue.

 

My computer is a laptop and I have a separate screen connected to this computer where the display is extended.

The problem only happens only when I select Devices > Project > Extend

post-1491-1414512896_thumb.png

 

There is no such problem when the screen of the laptop is only used for the display.

Hopefully you'll manage to reproduce it if you perform the test with the same hardware environment.

 

Thank you.

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Hi,

I converted my physical computer into a virtual machine and found that the issue is not present in the virtual environment.

I dig a little bit more and found the origin of the issue.

 

My computer is a laptop and I have a separate screen connected to this computer where the display is extended.

The problem only happens only when I select Devices > Project > Extend

Extended_screen.png

 

There is no such problem when the screen of the laptop is only used for the display.

Hopefully you'll manage to reproduce it if you perform the test with the same hardware environment.

 

Thank you.

 

Hello,

this additional info was appended to bug.

thanks.

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Hello,

 

Are you able to reproduce the issue with additional information provided?

 

Thank you.

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Hello,

 

Are you able to reproduce the issue with additional information provided?

 

Thank you.

 

 

Hello.

 

Dear Tybilly, at the moment we do not have an update on the issue.

 

As soon as we get it we will inform You.

 

Thanks.

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Hello,

 

I'm happy to say the the problem is fixed in KES10 SP1 beta3.

 

Sorry I spoke too fast, after a reboot of the computer the problem remains.

It's just weird that the issue is not there just after the installation and before the first reboot.

 

Thank you.

Edited by Tybilly

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Hello,

 

I'm happy to say the the problem is fixed in KES10 SP1 beta3.

 

Sorry I spoke too fast, after a reboot of the computer the problem remains.

It's just weird that the issue is not there just after the installation and before the first reboot.

 

Thank you.

 

Hi,

 

I have updated the bug. Thank You for the information provided!

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