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zolo86

Cannot install Kaspersky 2014 Windows 8

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Welcome. Let's first dejunkify. Download AdwCleaner (by Xplode) and save it on your Desktop.

 

Right click the file that you saved and Run as administrator, press the Scan button and wait for the scan to complete.

 

When the scan is complete, the report will be saved in the following location: C:\AdwCleaner\AdwCleaner[R0].Txt

 

Please attach AdwCleaner[R0].Txt to your next post.

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Welcome. Let's first dejunkify. Download AdwCleaner (by Xplode) and save it on your Desktop.

 

Right click the file that you saved and Run as administrator, press the Scan button and wait for the scan to complete.

 

When the scan is complete, the report will be saved in the following location: C:\AdwCleaner\AdwCleaner[R0].Txt

 

Please attach AdwCleaner[R0].Txt to your next post.

 

Hi, I hope I did this correctly, not sure if this is what I'm supposed to send back:

 

# AdwCleaner v3.214 - Report created 30/06/2014 at 18:43:39

# Updated 29/06/2014 by Xplode

# Operating System : Windows 8 Single Language (64 bits)

# Username : zinzi - ZEELAP

# Running from : C:\Users\zinzi\Downloads\adwcleaner_3.214 (1).exe

# Option : Scan

 

***** [ Services ] *****

 

Service Found : F06DEFF2-5B9C-490D-910F-35D3A91196222

Service Found : SafetyNutManager

 

***** [ Files / Folders ] *****

 

Folder Found : C:\ProgramData\SafetyNut

Folder Found : C:\Users\zinzi\AppData\Roaming\OpenCandy

 

***** [ Shortcuts ] *****

 

 

***** [ Registry ] *****

 

Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{26B19FA4-E8A1-4A1B-A163-1A1E46F830DD}

Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{26B19FA4-E8A1-4A1B-A163-1A1E46F830DD}

Key Found : HKLM\SOFTWARE\Classes\CLSID\{26B19FA4-E8A1-4A1B-A163-1A1E46F830DD}

Key Found : HKLM\SOFTWARE\Classes\CLSID\{A40DC6C5-79D0-4CA8-A185-8FF989AF1115}

Key Found : HKLM\SOFTWARE\Classes\CLSID\{CC1AC828-BB47-4361-AFB5-96EEE259DD87}

Key Found : HKLM\SOFTWARE\Classes\Interface\{1B730ACF-26A3-447B-9994-14AEE0EB72CC}

Key Found : HKLM\SOFTWARE\Classes\SearchQUIEHelper.DNSGuard

Key Found : HKLM\SOFTWARE\Classes\SearchQUIEHelper.DNSGuard.1

Key Found : HKLM\SOFTWARE\Classes\TypeLib\{6A4BCABA-C437-4C76-A54E-AF31B8A76CB9}

Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\bitguard.exe

Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\bitguard.exe

Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\bprotect.exe

Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\bprotect.exe

Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\bpsvc.exe

Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\browserdefender.exe

Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\browserdefender.exe

Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\browserprotect.exe

Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\browserprotect.exe

Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\browsersafeguard.exe

Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\dprotectsvc.exe

Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\jumpflip

Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\protectedsearch.exe

Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\searchinstaller.exe

Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\searchprotection.exe

Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\searchprotector.exe

Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\searchsettings.exe

Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\searchsettings64.exe

Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\snapdo.exe

Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\stinst32.exe

Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\stinst64.exe

Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\umbrella.exe

Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\utiljumpflip.exe

Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\volaro

Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\vonteera

Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\websteroids.exe

Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\websteroidsservice.exe

Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{26B19FA4-E8A1-4A1B-A163-1A1E46F830DD}

Key Found : HKLM\Software\SafetyNut

Key Found : [x64] HKLM\SOFTWARE\Classes\CLSID\{A40DC6C5-79D0-4CA8-A185-8FF989AF1115}

Key Found : [x64] HKLM\SOFTWARE\Classes\CLSID\{CC1AC828-BB47-4361-AFB5-96EEE259DD87}

Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{1B730ACF-26A3-447B-9994-14AEE0EB72CC}

Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}

Value Found : HKLM\SYSTEM\ControlSet001\Control\Session Manager\AppCertDlls [x64]

Value Found : HKLM\SYSTEM\ControlSet001\Control\Session Manager\AppCertDlls [x86]

Value Found : HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\AppCertDlls [x64]

Value Found : HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\AppCertDlls [x86]

 

***** [ Browsers ] *****

 

-\\ Internet Explorer v10.0.9200.16537

 

 

-\\ Google Chrome v35.0.1916.153

 

[ File : C:\Users\zinzi\AppData\Local\Google\Chrome\User Data\Default\preferences ]

 

Found [startup_urls] : hxxp://www.search.ask.com/?o=APN11459&gct=hp&d=488-101&v=n12473-334&t=4

Found [startup_urls] : hxxp://www.search.ask.com/?o=APN11459&gct=hp&d=488-101&v=a12834-334&t=4

Found [Homepage] : hxxp://www.search.ask.com/?o=APN11459&gct=hp&d=488-101&v=n12473-334&t=4

 

*************************

 

AdwCleaner[R0].txt - [5601 octets] - [30/06/2014 18:43:39]

 

########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [5661 octets] ##########

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You done good. ツ

 

Close all browsers, then re-run AdwCleaner by right click > Run as administrator, check all detected, then click Clean and wait until removal is complete > reboot.

The report will be saved in the following location: C:\AdwCleaner\AdwCleaner[s0].Txt.

 

Attach the report to your next post, and try install Kaspersky. Any better?

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You done good. ツ

 

Close all browsers, then re-run AdwCleaner by right click > Run as administrator, check all detected, then click Clean and wait until removal is complete > reboot.

The report will be saved in the following location: C:\AdwCleaner\AdwCleaner[s0].Txt.

 

Attach the report to your next post, and try install Kaspersky. Any better?

 

# AdwCleaner v3.214 - Report created 01/07/2014 at 04:27:33

# Updated 29/06/2014 by Xplode

# Operating System : Windows 8 Single Language (64 bits)

# Username : zinzi - ZEELAP

# Running from : C:\Users\zinzi\Downloads\adwcleaner_3.214 (1).exe

# Option : Clean

 

***** [ Services ] *****

 

Service Deleted : F06DEFF2-5B9C-490D-910F-35D3A91196222

[#] Service Deleted : SafetyNutManager

 

***** [ Files / Folders ] *****

 

[!] Folder Deleted : C:\ProgramData\SafetyNut

Folder Deleted : C:\Users\zinzi\AppData\Roaming\OpenCandy

 

***** [ Shortcuts ] *****

 

 

***** [ Registry ] *****

 

Key Deleted : HKLM\SOFTWARE\Classes\SearchQUIEHelper.DNSGuard

Key Deleted : HKLM\SOFTWARE\Classes\SearchQUIEHelper.DNSGuard.1

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\bitguard.exe

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\bprotect.exe

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\browserdefender.exe

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\browserprotect.exe

Value Deleted : HKLM\SYSTEM\ControlSet001\Control\Session Manager\AppCertDlls [x64]

Value Deleted : HKLM\SYSTEM\ControlSet001\Control\Session Manager\AppCertDlls [x86]

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{26B19FA4-E8A1-4A1B-A163-1A1E46F830DD}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A40DC6C5-79D0-4CA8-A185-8FF989AF1115}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{CC1AC828-BB47-4361-AFB5-96EEE259DD87}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{1B730ACF-26A3-447B-9994-14AEE0EB72CC}

Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{6A4BCABA-C437-4C76-A54E-AF31B8A76CB9}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{26B19FA4-E8A1-4A1B-A163-1A1E46F830DD}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{26B19FA4-E8A1-4A1B-A163-1A1E46F830DD}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{26B19FA4-E8A1-4A1B-A163-1A1E46F830DD}

Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{A40DC6C5-79D0-4CA8-A185-8FF989AF1115}

Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{CC1AC828-BB47-4361-AFB5-96EEE259DD87}

Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{1B730ACF-26A3-447B-9994-14AEE0EB72CC}

Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}

Key Deleted : HKLM\Software\SafetyNut

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\bpsvc.exe

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\browsersafeguard.exe

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\dprotectsvc.exe

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\jumpflip

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\protectedsearch.exe

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\searchinstaller.exe

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\searchprotection.exe

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\searchprotector.exe

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\searchsettings.exe

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\searchsettings64.exe

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\snapdo.exe

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\stinst32.exe

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\stinst64.exe

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\umbrella.exe

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\utiljumpflip.exe

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\volaro

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\vonteera

 

All done thank you

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