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Event Disinfection impossible happened on computer <computer name> [In progress]

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Kaspersky displaying a message saying it can not disinfect but doesn't say why or what it cant disinfect. Can anyone give me any pointers please?

 

this is the message that is displayed : Event Disinfection impossible happened on computer <computer name>

 

Thanks

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Kaspersky displaying a message saying it can not disinfect but doesn't say why or what it cant disinfect. Can anyone give me any pointers please?

 

this is the message that is displayed : Event Disinfection impossible happened on computer <computer name>

 

Thanks

Try restarting the PC. An infected file can't sometimes be cleaned/deleted if is being used/locked/hidden. Restarting allows the AV to clean or delete the infected file before it runs.

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Kaspersky displaying a message saying it can not disinfect but doesn't say why or what it cant disinfect. Can anyone give me any pointers please?

 

this is the message that is displayed : Event Disinfection impossible happened on computer <computer name>

 

Thanks

Hello!

 

Could you show us this message on the screenshot?

What version of KES are you using exactly?

 

Thank You!

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Hello!

 

Could you show us this message on the screenshot?

What version of KES are you using exactly?

 

Thank You!

 

 

We're using Kaspersky version 10.1.0.867 and I've copied the message from security center.

 

Event name Legal software that can be used by criminals for damaging your computer or personal data was detecte

Severity: Warning

Application: Kaspersky Endpoint Security 10 for Windows

Version number: 10.1.0.867

Task name: File Anti-Virus

Computer: 00397

Group: Services

Time: 04 June 2014 15:11:45

Name of virtual Server:

Description: Event type: Legal software that can be used by criminals for damaging your computer or personal data was detected

Application\Name: Record Checker Service

Application\Path: c:\programdata\recordchecker\up\2.6.80\

Application\Process ID: 2680

Component: File Anti-Virus

Result\Description: Detected

Result\Type: Adware

Result\Name: not-a-virus:AdWare.Win32.SaMon.b

Result\Threat level: Medium

Result\Precision: Exactly

Object: C:\windows\syswow64\recordchecker.f1f60ca17a4d.2.6.80.dll

Object\Type: File

Object\Path: C:\windows\syswow64\

Object\Name: recordchecker.f1f60ca17a4d.2.6.80.dll

 

 

and

 

 

Event name Disinfection impossible

Severity: Critical event

Application: Kaspersky Endpoint Security 10 for Windows

Version number: 10.1.0.867

Task name: Protection

Computer: 397

Group: Services

Time: 04 June 2014 15:08:33

Name of virtual Server:

Description: Result: Untreated

Object: Unknown application

 

 

 

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We're using Kaspersky version 10.1.0.867 and I've copied the message from security center.

 

Event name Legal software that can be used by criminals for damaging your computer or personal data was detecte

Severity: Warning

Application: Kaspersky Endpoint Security 10 for Windows

Version number: 10.1.0.867

Task name: File Anti-Virus

Computer: 00397

Group: Services

Time: 04 June 2014 15:11:45

Name of virtual Server:

Description: Event type: Legal software that can be used by criminals for damaging your computer or personal data was detected

Application\Name: Record Checker Service

Application\Path: c:\programdata\recordchecker\up\2.6.80\

Application\Process ID: 2680

Component: File Anti-Virus

Result\Description: Detected

Result\Type: Adware

Result\Name: not-a-virus:AdWare.Win32.SaMon.b

Result\Threat level: Medium

Result\Precision: Exactly

Object: C:\windows\syswow64\recordchecker.f1f60ca17a4d.2.6.80.dll

Object\Type: File

Object\Path: C:\windows\syswow64\

Object\Name: recordchecker.f1f60ca17a4d.2.6.80.dll

and

Event name Disinfection impossible

Severity: Critical event

Application: Kaspersky Endpoint Security 10 for Windows

Version number: 10.1.0.867

Task name: Protection

Computer: 397

Group: Services

Time: 04 June 2014 15:08:33

Name of virtual Server:

Description: Result: Untreated

Object: Unknown application

Hello!

Please kindly submit an incident in your CompanyAccount and let us now its number.

Please attach to your incident your event logs export with the above mentioned events.

Thank you!

 

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Hello!

Please kindly submit an incident in your CompanyAccount and let us now its number.

Please attach to your incident your event logs export with the above mentioned events.

Thank you!

 

How do i export my event logs?

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How do i export my event logs?

 

Hello.

 

In the "Events" node in KSC, if you right-click on an event from a certain view, you have the option to export this view into a file.

Thank you.

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