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resolver101

Kaspersky freezing machine [In progress]

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My director's machine is freezing during Kaspersky update. He still has mouse movement but cant open any programs. To resolve the problem, we have to restart the machine it will be fine for a few days. Any idea how to resolve the issue? It seams to be at 99% each time. I've attached a screen capture at the percentage.

 

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My director's machine is freezing during Kaspersky update. He still has mouse movement but cant open any programs. To resolve the problem, we have to restart the machine it will be fine for a few days. Any idea how to resolve the issue? It seams to be at 99% each time. I've attached a screen capture at the percentage.

 

Hello.

 

Please clarify what product and what versions you are using.

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Hello.

 

Please clarify what product and what versions you are using.

 

We've using 10.1.0.867 on windows 7 x64.

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no. I cant open any programs.

Please kindly clarify which process exactly causes high load?

Could you please enable traces and only then start the update task(with traces enabled)?

Thank you!

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