zabiullah Posted April 16, 2014 Hello, We use KSC MR1, and face a problem in some systems KES show inactive mode and some time NA and KES both are inactive state. thiss state showing in KSC console in the property of computer---> application------> Network agent inactive and KES-----> inactive. systems is on but inactive why? and when i run klmover cmd then Network agent change the state inactive to running mode. but KES remain inactive. when i run manually KES, nothing happening but in task manager avp.exe is in running mode. Please Assist i face this issue more then 100 systems Thank You! Share this post Link to post
Vitaly Kravtsov Posted April 16, 2014 Hello, We use KSC MR1, and face a problem in some systems KES show inactive mode and some time NA and KES both are inactive state. thiss state showing in KSC console in the property of computer---> application------> Network agent inactive and KES-----> inactive. systems is on but inactive why? and when i run klmover cmd then Network agent change the state inactive to running mode. but KES remain inactive. when i run manually KES, nothing happening but in task manager avp.exe is in running mode. Please Assist i face this issue more then 100 systems Thank You! Hello! Please kindly do not use kavremover utility for no reason. It may cause different issues. Klmover is only supposed to fix the issues which a described in the article. Please kindly tell us in more details what is your issue? Provide us with screenshots please. Check if product or network agents dumps were created. Thank You! Share this post Link to post
zabiullah Posted April 16, 2014 Hello, We use KSC MR1, and face a problem in some systems KES show inactive mode and some time NA and KES both are inactive state. thiss state showing in KSC console in the property of computer---> application------> Network agent inactive and KES-----> inactive. systems is on but inactive why? and when i run klmover cmd then Network agent change the state inactive to running mode. but KES remain inactive. when i run manually KES, nothing happening but in task manager avp.exe is in running mode. Please Assist i face this issue more then 100 systems Thank You! Share this post Link to post
zabiullah Posted April 16, 2014 Hello! Please kindly do not use kavremover utility for no reason. It may cause different issues. Klmover is only supposed to fix the issues which a described in the article. Please kindly tell us in more details what is your issue? Provide us with screenshots please. Check if product or network agents dumps were created. Thank You! Okay I use just for testing in 1 PC. my issue is why Network agent and KES display as an inactive modes. snaps provided Share this post Link to post
Vitaly Kravtsov Posted April 16, 2014 Okay I use just for testing in 1 PC. my issue is why Network agent and KES display as an inactive modes. snaps provided Hello! And what is a local status of the application? It runs normally? The problem is only with the status? Did you check if some dumps were created? Could you pleas provide us export of the event logs form one of the affected hosts? Thank You! Share this post Link to post
zabiullah Posted April 16, 2014 Hello! And what is a local status of the application? It runs normally? The problem is only with the status? Did you check if some dumps were created? Could you pleas provide us export of the event logs form one of the affected hosts? Thank You! No it's not running even avp.exe not available in Taskmanager. when i start KES manually it's not start. Events, GSI Report and snap available in the following link https://www.dropbox.com/s/zeiu5myv2837a1l/pms-training1.rar Note in this host network agent running but KES inactive. Share this post Link to post
zabiullah Posted April 16, 2014 Hello! And what is a local status of the application? It runs normally? The problem is only with the status? Did you check if some dumps were created? Could you pleas provide us export of the event logs form one of the affected hosts? Thank You! waiting----------- Share this post Link to post
Vitaly Kravtsov Posted April 16, 2014 Hello! Please kindly tell us if the issue started suddenly or it happened right after the installation? Does re-installation helps? Thank You! Share this post Link to post
zabiullah Posted April 16, 2014 Hello! Please kindly tell us if the issue started suddenly or it happened right after the installation? Does re-installation helps? Thank You! it's suddenly. and how can i reinstall all system it's not Possible. there's not two or three systems there more then 100 system where this issue exsist. i collect all above data from 1 more host and just share with you in a minute. Share this post Link to post
Vitaly Kravtsov Posted April 16, 2014 Hello! On all these host KES10 MR1 version is installed and the issue happens only with this version? No product dumps were created? Is the License valid? Thank You! Share this post Link to post
zabiullah Posted April 16, 2014 (edited) Hello! On all these host KES10 MR1 version is installed and the issue happens only with this version? No product dumps were created? Is the License valid? Thank You! This is one more system data. https://www.dropbox.com/s/frsioq28w1mmlzz/fahad.rar yes i only use KES MR1 and when i check for dumps using this switch %programdata%\kasperskylab i can only verify the licesne when KES running and in ksc there is not events register regarding License issue in effected hosts location not found in effected host. and kes not running so how can i create dumps and send Edited April 16, 2014 by netbuster Share this post Link to post
Vitaly Kravtsov Posted April 16, 2014 Hello! Please kindly submit the request for the Technical Support. https://companyaccount.kaspersky.com Provide us with the number of submitted request. Attach all previously collected files to the request. Thank You! Share this post Link to post
zabiullah Posted April 16, 2014 Hello! Please kindly submit the request for the Technical Support. https://companyaccount.kaspersky.com Provide us with the number of submitted request. Attach all previously collected files to the request. Thank You! Done Please Note INC000002969611 Share this post Link to post
Vitaly Kravtsov Posted April 16, 2014 Done Please Note INC000002969611 Hello! Thank You! We will continue investigation in this incident. Best Regards, Vitaly Kravtsov. Share this post Link to post
Antrox Posted February 13 Hello, i have similuar problem... Our KES switches randomly to inactive on mac clients. Is there a solution? Share this post Link to post
Dmitry Parshutin Posted February 13 Hello! Please create an incident in your company account. Thank you! Share this post Link to post
