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nt backup - efi partiton error [In progress]

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hello,

 

i have sbs 2011 with kav 10.1 installed

 

when i try to backup the efi partiton using nt backup it fails

 

when i dsiable the kav it is working

 

can i solve the problem ?

for now i stop the kav before backup and start it after the backup ends

 

thanks ,

Edited by Kravtsov Vitaly

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Hi,

 

Could you please clarify what version of KES10 do you use?

 

thanks for your reply

 

the version on ther server is kes 10.2.1.23

 

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thanks for your reply

 

the version on ther server is kes 10.2.1.23

Hello!

May I please kindly ask you to provide us with GSI report from the problematic host?

Also please describe in a bit more detail, how are you performing your backups and when does it fail.

Did you try adding ntbackup to trusted zone?

Thank you!

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I have the same problem from first KSC 10 !

Same again with MR1

I have this problem on 4 client's servers, different configurations

I have a ticket open with Kaspersky from 1 month and more, with no response for the moment.

I have sent to them lots of informations and various files... Still waiting...

 

Eric

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I have the same problem from first KSC 10 !

Same again with MR1

I have this problem on 4 client's servers, different configurations

I have a ticket open with Kaspersky from 1 month and more, with no response for the moment.

I have sent to them lots of informations and various files... Still waiting...

 

Eric

Hello!

Please give us the ticket number then.

Thank you!

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Here it is : INC000002724493

 

Thank you :)

 

Hello.

 

This incident is currently still being resolved. I've nudged the assigned expert for this case and we shall provide any updated info as soon as it's available.

Thank you!

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Nice ! Thank you for the quick reply !

I wiil post here when i received some news informations.

 

Thank you !

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hello,

 

i have sbs 2011 with kav 10.1 installed

 

when i try to backup the efi partiton using nt backup it fails

 

when i dsiable the kav it is working

 

can i solve the problem ?

for now i stop the kav before backup and start it after the backup ends

 

thanks ,

 

 

Nice ! Thank you for the quick reply !

I wiil post here when i received some news informations.

 

Thank you !

 

Hello!

 

Bug № 813211 related to this issue was submitted.

Developer are now investigating that issue.

 

We will keep you informed.

 

Thank You!

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thank you all

i'll be waitng for progress on that case

Hello!

 

You are welcome!

Do not hesitate to contact us if you are having any issues with Kaspersky products.

 

Best Regards,

Vitaly Kravtsov.

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I am having the same problem on our 2012 R2 servers. Installed Endpoint because EE doesn't yet support this OS. The version is 10.2.1.23.

 

The error message from Windows Server Backup is this:

 

"

Windows backup failed to get an exclusive lock on the EFI system partition (ESP). This may happen if another application is using files on the ESP. Please retry the operation.

"

 

Before running backup, we do "reagentc /disable", and after backup "reagentc /enable". This is to work around a problem with 2012 R2 and backups. I doubt it is relevant to this issue.

 

Is there some command I can run from the command line to disable the AV while the backup runs?

 

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I am having the same problem on our 2012 R2 servers. Installed Endpoint because EE doesn't yet support this OS. The version is 10.2.1.23.

 

The error message from Windows Server Backup is this:

 

"

Windows backup failed to get an exclusive lock on the EFI system partition (ESP). This may happen if another application is using files on the ESP. Please retry the operation.

"

 

Before running backup, we do "reagentc /disable", and after backup "reagentc /enable". This is to work around a problem with 2012 R2 and backups. I doubt it is relevant to this issue.

 

Is there some command I can run from the command line to disable the AV while the backup runs?

Hello!

 

Could you please kindly submit the request for the TS?

We will add your information to the bug.

 

Thank You!

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Dear Kaspersky,

 

we have the error in  our servers after installing  the ver application 11.0.0.6499 network agent 10.5.1781 error as below,

 

Windows backup failed to get an exclusive lock on the EFI system partition (ESP). This may happen if another application is using files on the ESP. Please retry the operation.

 

Regards

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Hi,

Is it possible to use KSWS instead of KES at servers?

Please notice that KES license is suitable for KSWS.

Thank you!

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Posted (edited)
29 minutes ago, Nikolay Arinchev said:

Hi,

Is it possible to use KSWS instead of KES at servers?

Please notice that KES license is suitable for KSWS.

Thank you!

i m already using via

Kaspersky Security Center 10

AO Kaspersky Lab

Version: 10.5.1781

Edited by kashifsmb1

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