jim427

Can't download KAV 2014

13 posts in this topic

When I click on the download for 2014 it starts loading and progresses over several minutes from 1% to 100% as it should. Then a box comes up saying it is running a security scan. All normal. Then the security scan abruptly ends and says file couldn't be downloaded, Internet Explorer suddenly stops working with an error message that says "IE has stopped working". Internet Explore then restarts. If I try again, I get the same scenario all over again. Any ideas?

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Please see: Kaspersky Lab Forum > English User Forum > Virus-related issues > the first Important topic. There, you will find instructions for logs.

 

Please see the small print that is located at the bottom of this message.

 

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Just tried to download the log tool. I get the error message "getsysteminfo.exe can't be downloaded". IE shuts down and restarts just like it does when I try to download the KAV 2014 file.

 

edit: del broken quote.

Edited by richbuff

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Can you try and download from another browser if you have one installed such as Firefox or Chrome.

 

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Can you try and download from another browser if you have one installed such as Firefox or Chrome.

 

 

Ok, I was able to download and run the file by using Chrome. Obviously there is a problem with IE. Here is the link it created. http://www.getsysteminfo.com/read.php?file...f7298549ded8431

 

 

Is this what you need? It also created this file on my desktop.

GetSystemInfo_REML_JJONES_jjones_2014_03_03_16_39_31.zip

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You have an ancient Kaspersky Business product installed. Please tell us what you want to do. Please uninstall old Kaspersky product before you install new Kaspersky product.

 

Please reset IE: http://support.microsoft.com/kb/923737

 

You have junkware. Scan with Malwarebytes' Anti-Malware Free: http://www.malwarebytes.org/products/malwarebytes_free/ Update it first, scan and attach its log, but Please Don't remove anything yet, until the log is reviewed.

 

 

Download AdwCleaner (by Xplode) and save it on your Desktop.

 

Right click the file that you saved and Run as administrator, press the Scan button and wait for the scan to complete.

 

When the scan is complete, the report will be saved in the following location: C:\AdwCleaner\AdwCleaner[R0].Txt

Attach the text to you next post.

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You have an ancient Kaspersky Business product installed. Please tell us what you want to do. Please uninstall old Kaspersky product before you install new Kaspersky product.

 

Please reset IE: http://support.microsoft.com/kb/923737

 

You have junkware. Scan with Malwarebytes' Anti-Malware Free: http://www.malwarebytes.org/products/malwarebytes_free/ Update it first, scan and attach its log, but Please Don't remove anything yet, until the log is reviewed.

Download AdwCleaner (by Xplode) and save it on your Desktop.

 

Right click the file that you saved and Run as administrator, press the Scan button and wait for the scan to complete.

 

When the scan is complete, the report will be saved in the following location: C:\AdwCleaner\AdwCleaner[R0].Txt

Attach the text to you next post.

 

 

 

This is a company PC that I have inherited. What do I need to do to update my KAV files? That is why I was trying to download KAV 2014 when all this began. I did as suggested, and have attached the files.

 

 

MBAM_log_2014_03_04__20_04_28_.txt

AdwCleaner_R1_.txt

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1. Remove selected everything that Malwarebytes detects.

 

2. Close all browsers, then re-run AdwCleaner by right click > Run as administrator, check all detected, then click Clean and wait until removal is complete > reboot.

The report will be saved in the following location: C:\AdwCleaner\AdwCleaner[s0].Txt.

Attach the report to your next post.

 

3. Uninstall the ancient Kaspersky product > reboot, then download and install your current Kaspersky product > update databases > reboot.

 

Any better?

 

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1. Remove selected everything that Malwarebytes detects.

 

2. Close all browsers, then re-run AdwCleaner by right click > Run as administrator, check all detected, then click Clean and wait until removal is complete > reboot.

The report will be saved in the following location: C:\AdwCleaner\AdwCleaner[s0].Txt.

Attach the report to your next post.

 

3. Uninstall the ancient Kaspersky product > reboot, then download and install your current Kaspersky product > update databases > reboot.

 

Any better?

 

 

After doing all as suggested, I attempted to download KAV 2014 and I still get the same thing. It starts the download, goes from 1% to 100%, IE abruptly stops working and restarts. I then just tried to download a random program, and the same thing happens. I cannot download anything with IE. I am able to download using Chrome, and I could work with that, but what is happening with IE?

 

 

AdwCleaner_S0___2.txt

mbam_log_2014_03_04__18_39_24___2.txt

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Did you successfully install Kaspersky? If yes, your primary issue, as relevant to this forum, is resolved.

 

IE: Did you reset IE?

 

If yes, and still no go, that is not a Kaspersky related issue. Microsoft Support or general computing forum may be your best bet.

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Did you successfully install Kaspersky? If yes, your primary issue, as relevant to this forum, is resolved.

 

IE: Did you reset IE?

 

If yes, and still no go, that is not a Kaspersky related issue. Microsoft Support or general computing forum may be your best bet.

 

 

 

I have not installed a new version of Kaspersky as I was using IE to download it, and that will not work.

 

I did reset IE which did not resolve the issue. I guess I'll uninstall/reinstall IE.

 

 

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Can you try and download from another browser if you have one installed such as Firefox or Chrome.

 

Hello ,

 

i am in a fix . i have the boxed version of KIS 2014 that i need to install on win 8.1 machines but it has not been possible . i read from another thread that i need to download the KIS 2014 ab and i will be able to install on a win 8.1.

 

my challenge is that i can't find a download link for the KIS 2014 .

 

 

can some one help with the link please

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