2 posts in this topic

Can anyone help? I've run Karspersky in my computer but it neither detects nor cleans this adware. My computer is running more slowly and ads keep popping up and from time to time a pop up reminds me that amazon should be my default search engine!!


I've also used cc cleaner but I don't seem to be able to get rid of this.


Why doesnt Karspersky even detect it?


BTW, my computer system is Windows Vista. I'd appreciate any help



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Welcome. Kaspersky Settings > Additional > Threats and exclusions > Detection types > Settings > enable Other > ok>ok,

and do a databases update > reboot, then do a scan.


After that, uninstall any recently installed junk > reboot.


After that, uninstall any and all junk toolbars > reboot.


Uninstall/disable any and all junk browser add-ons and extensions in all of your browsers.


Remove any and all junk search providers in all of your browsers.


Then if need be, change your home page, in all of your browsers.


If still no go, please see: Kaspersky Lab Forum > English User Forum > Virus-related issues > the first Important topic. There, you will find instructions for logs.


Please see the small print that is located at the bottom of this message.

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