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thatguy000

KES10 - No update source specified?

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Hello --

 

I have my clients set to download updates from the KSC repository, but my logs have been filling up with the following:

 

Event name Internal task error

Severity: Critical event

Application: Kaspersky Endpoint Security 10 for Windows

Version number: 10.1.0.867

Task name: Download update

Computer: ***

Group: Locked

Time: Monday, October 21, 2013 6:48:59 AM

Name of virtual Server:

Description: Event type: Internal task error

Result: No update source specified

 

Some machines will have just one or two events, but a couple machines will have around 50 of these messages logged in about 1 minute. There is no connectivity issue with the admin server, and the machines will eventually receive the updates. Has anyone else seen this problem? What could be a cause for it?

 

Thanks

-- michael~

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Hello --

 

I have my clients set to download updates from the KSC repository, but my logs have been filling up with the following:

 

Event name Internal task error

Severity: Critical event

Application: Kaspersky Endpoint Security 10 for Windows

Version number: 10.1.0.867

Task name: Download update

Computer: ***

Group: Locked

Time: Monday, October 21, 2013 6:48:59 AM

Name of virtual Server:

Description: Event type: Internal task error

Result: No update source specified

 

Some machines will have just one or two events, but a couple machines will have around 50 of these messages logged in about 1 minute. There is no connectivity issue with the admin server, and the machines will eventually receive the updates. Has anyone else seen this problem? What could be a cause for it?

 

Thanks

-- michael~

 

 

Thanks for posting. Can I have you check a few things?

 

Please make sure that this is the case:

 

post-420198-1382368321_thumb.png

 

Also, please run klnagchk.exe on the client machine(s) with the issue:

 

http://support.kaspersky.com/9292

 

Please report back you finding and we can continue from there.

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Thanks for posting. Can I have you check a few things?

 

Please make sure that this is the case:

 

post-420198-1382368321_thumb.png

 

Also, please run klnagchk.exe on the client machine(s) with the issue:

 

http://support.kaspersky.com/9292

 

Please report back you finding and we can continue from there.

 

Thank you for the reply.

 

Yes, the update source is set to Security Center (with Kaspersky Lab update servers unchecked). And klnagchk runs fine on all machines that are reporting the error (one example):

Attempt to connect to the Administration Server...OK

 

Attempt to connect to the Network Agent...OK

Network Agent is running

Receiving the Network Agent's statistical data...OK

Network Agent's statistical data:

Total number of synchronization requests: 141

The number of successful synchronization requests: 141

Total number of synchronizations: 141

The number of successful synchronizations: 141

Date/time of the last request for synchronization:10/21/2013 3:27:59 PM GMT (10/21/2013 11:27:59 AM)

 

 

Deinitializing basic libraries...OK

C:\program files\kaspersky lab\networkagent\klnagchk exited on asc-reg02 with error code 0.

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