Email answers

[bugmenot]

Nobody answers to sales@kaspersky.com ??

[Whizard]

Of course they do. In the mean time you can always check out the following URL:

http://support.kaspersky.com

 

What is your question?

Edited December 19, 2006 by Whizard

[Don Pelotas]

Of course they do. In the mean time you can always check out the following URL:

http://support.kaspersky.com

 

What is your question?

<{POST_SNAPBACK}>

I don't think that is why, bugmenot posted here, Whizard. He obviously wants an official response to his question about why mails are not answerred and only Kaspersky can answer that.

[Whizard]

That account is used by mutiple people, therefore its hard to know whos asking. Thats why I inquired about the question

[Don Pelotas]

Sure every general address is used by many KL members, but we can't answer bugmenot's question about responsetimes at sales@kaspersky.com, only KL can.

[Whizard]

Sure every general address is used by many KL members, but we can't answer bugmenot's question about responsetimes at sales@kaspersky.com, only KL can.

<{POST_SNAPBACK}>

We definately can't, but if we knew the issue we could have addressed it. If you know what I mean

[Igor Kurzin]

Nobody answers to sales@kaspersky.com ??

 

Sales team replies to all emails that require a reply. Though they do not reply to some type of emails, for the lack of time, for example if you send in a pirated key file, they will add it to black list, but probably there will not be a reply.

 

If you could tell what nature was your inquiry, I can be of better help.

 

Kind regards,

Igor Kurzin

 

KL Russia

[Don Pelotas]

We definately can't, but if we knew the issue we could have addressed it. If you know what I mean

<{POST_SNAPBACK}>

I know/knew exactly what you meant, but this section is not really about that, it is for "Kaspersky Lab forum suggestions", now thats what i meant.

[dawgg]

Sales team replies to all emails that require a reply. Though they do not reply to some type of emails, for the lack of time, for example if you send in a pirated key file, they will add it to black list, but probably there will not be a reply.

<{POST_SNAPBACK}>

cant be THAT strapped for time!?... a little courtesy like "thanks" or a short sentence or two don't hurt or even take alot of time, only a few seconds, doesn't have to be a essay... simple service like that makes a BIG difference to the sender, for one, at least the sender knows the e-mail has been acknowledged, the sender also knows they helped Kaspersky giving satisfaction for doing a good thing.

 

Its like sending a file to the VirusLab and getting a reply wether the file is malicious or not, rather have a simple reply like "No malicious software was found" or "malicious software found, update bases" is much more helpful than getting blanked.