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gastank

Cannot install Kaspersky IS 2014 Renewal

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gastank   

I hope someone can helpme. I cannot install my purchased Kaspersky Internet Security 2014 Renewal. I have tried everyway I can think to install but it constantly fails. I have used KIS for the last 3 years with no problems. I see from a previous post that a GSI report may help..I have attached my report and hope someone can see what may be causing the problem. many thanks in advance

 

here is the report (I think)

http://www.getsysteminfo.com/read.php?file...aea3b01ab3afa99

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richbuff   

In addition to what dh27564 indicates in the post above,

 

1. Looks like you tried to uninstall version 2013. Correct?

 

From your event viewer: "Kaspersky Internet Security 2013 - Update 'Kaspersky Internet Security 2013 (Patch f)' could not be installed. Error code 1603. Additional information is available in the log file C:\Windows\temp\msib7676.log."

 

2. And where is Windows 7 Service Pack 1?

 

and Malwarebytes needs to be uninstalled before Kaspersky can be installed.

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