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pain of salvation

Can't install KIS 2014

6 posts in this topic

Please contact Tech Support: https://my.kaspersky.com/en/support/helpdesk

 

Please attach the following items to your Tech Support request:

 

1. Description of the issue.

2. Screenshot of error

3. GSI

4. Installation logs

Tech Support will need the following files:

 

- kl-install-yyyy-mm-dd-hh-mm-ss.log.enc1

- kl-setup-yyyy-mm-dd-hh-mm-ss.log.enc1

- kl-preinstall-yyyy-mm-dd-hh-mm-ss.log.enc1

- setupapi.app.log

- setupapi.dev.log

(or only setupapi.log for XP)

The last two files can be found in \Windows\inf folder

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Please contact Tech Support: https://my.kaspersky.com/en/support/helpdesk

 

Please attach the following items to your Tech Support request:

 

1. Description of the issue.

2. Screenshot of error

3. GSI

4. Installation logs

Tech Support will need the following files:

 

- kl-install-yyyy-mm-dd-hh-mm-ss.log.enc1

- kl-setup-yyyy-mm-dd-hh-mm-ss.log.enc1

- kl-preinstall-yyyy-mm-dd-hh-mm-ss.log.enc1

- setupapi.app.log

- setupapi.dev.log

(or only setupapi.log for XP)

The last two files can be found in \Windows\inf folder

 

 

Ok, sent the request. But I didn"t found the kl-install-yyyy-mm-dd-hh-mm-ss.log.enc1, setupapi.app.log and setupapi.dev.log in my system.

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While awaiting for Tech.support reply, please, try to install using the following instruction:

http://support.kaspersky.com/9855 (Method #2)

 

Thanks, it is installed now. But isn't skipping scan of for incompatible software dangerous? I mean, my system can be unstable in the future...

Edited by pain of salvation

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It is dangerous, if the proper investigative research is not done first.

 

In your case, Rodion Nagornov analyzed your log, and he was able to assess and evaluate the situation, and he came to the conclusion that skip scan of for incompatible software was ok/fine.

 

 

 

---------------

To all others: You should use the ability to skip scan for incompatibility check ONLY if you are absolutely certain that other anti-virus software has been Entirely removed. You can be sure of this, after KL Technical Personnel and/or forum leader has reviewed your GSI log.

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